Showing results for 
Search instead for 
Did you mean: 



iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to, wi...

Karl-F by Community Manager
  • 0 replies
  • 3 thanks

Mobile app

Hello, I recently purchased a day subscription and was given a 3 month mobile pass. When I sign in on the web it works but I need the app to watch the mobile sports membership. When i download the app it says that my username is invalid though it wor...

Nowtv App not loading video on iPhone app

I have iPhone 12 Pro Max with nowtv app installed with active sports membership. When I select live stream of a sports channel it’s goes in loading mode but video never loads. This problem is only with iPhone. Works in iPad firestick and MacBook.  I ...

Adobe tracker on mobile app

Why is the NowTv App sending data to adobe? I'm sure many of your users like me don't like being tracked! Please can you remove this from your apps? 

Charged twice

I’ve been charged twice tonight for sky sports because your app said the first time was unsuccessful. This is outrageous! Get your act together. 

Philips 58PUS7304/12 Casting

NowTV app on iPhone casting to Philips Tv does not work, it opens the screen to play the video but just terminates everything time. TV firmware (android) is up to date. IPhone & app is up to date.Both devices have good internet access.

Can’t cast to tv

I’ve purchased a NOW TVSport day pass and I can watch the Liverpool Man City game on my tv but when I try to cast to the tv, it says that I can’t watch because I need a NOW TV Sport Membership - which I have and has been activated on the mobile app! ...

Constant loading icon on sky sports

When I’m trying to steam any of the sky sports Chanel’s I get a loading symbol and a cancel button and even if left for over 5 minutes it still dosnt load.  Anyone have a fix for this ? 


Hi, my watchlist seems to have disappeared. And my continue watching list also.

O07 by Advocate
  • 2 replies
  • 0 thanks