cancel
Showing results for 
Search instead for 
Did you mean: 
Lizzy3
Occasional Poster

Parental pin not working on iPad app

Since the new update on the iPad now tv app, the parental control pin doesn’t work. Even with a reset of the pin, reclose and open app the pin is always deemed as incorrect. I have had to go into the website to remove my parental pin so I can watch my program.

0 Thanks
Reply
7 Replies
Andy Legend 5
Legend 5

Re: Parental pin not working on iPad app

@Lizzy3

 

Welcome to the forum. Just tried this and I'm not having any issue myself. What's the version of the app you have on your iPad (you can check this from the My Account screen on the app)?

0 Thanks
Reply
Lizzy3
Occasional Poster

Re: Parental pin not working on iPad app

Hello 

i have turned the parental control back on and it still doesn’t work.

i have deleted app - now won’t let me sign in, doesn’t recognise my email address as a user. It works on my phone and via safari 

 

so cheked version of iPad and updated that to 11.3

still doesn’t let me log in.

i have version 9.1.0 of the now tv app

 

phone is running on same version 

 it was working fine last night and until the upgrade of the iPad software after the problem started I hadn’t changed anything.

 

what can I do?

0 Thanks
Reply
Highlighted
david1977
First Poster

Re: Parental pin not working on iPad app

I have this same problem. Was there a fix?

0 Thanks
Reply
Jillyb
First Poster

Re: Parental pin not working on iPad app

On iPad I can only after three numbers when try to enter fourth number of pin just states incorrect pin. I know it isn’t as just used same pin on the now tv box! What is the fix?


@Lizzy3 wrote:

Since the new update on the iPad now tv app, the parental control pin doesn’t work. Even with a reset of the pin, reclose and open app the pin is always deemed as incorrect. I have had to go into the website to remove my parental pin so I can watch my program.


 

 

0 Thanks
Reply
raymol
First Poster

Re: Parental pin not working on iPad app

Having the same issue since recent update, any fixes?

0 Thanks
Reply
MattW4
First Poster

Re: Parental pin not working on iPad app

Also now getting the same thing. I didn't update the app. It happened after I paused a movie and then tubed the ipad screen off. 

Any fix, please? 

0 Thanks
Reply
Catrine
First Poster

Re: Parental pin not working on iPad app

I think I had an update getting this now too

0 Thanks
Reply