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Newbie

Nowtv

I recently had my account hacked/stolen and they added all there devices to my account, my problem is now I’ve got my account back it’s saying I can’t remove all the devices and add my own back until January. So what am I suppose to do I’m paying for a service I can’t use. 

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Legend 5
Legend 5

Re: Nowtv

Hi @Furry87 

 

If you haven't got any device swaps left this calender month by going to My Account > Devices whilst logged in on here.

 

Then pop over to nowtv live chat explain to them what's happened and ask them can they reset your device slots or give you some extra device swaps this month.

 

To reach live chat open the link page below and click on the small green arrow underneath How to Get in Touch to reveal the live chat button on your screen.

 

https://help.nowtv.com/gb/get-in-touch/technical-device-issues/adding-or-changing-devices 

 

Also maybe have a read of this help article on how to keep your account more secure (there is a sub section there about how to undertake a forced logout of all devices registered to your account).

 

https://help.nowtv.com/article/tips-to-help-you-keep-your-account-secure 

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