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Adnan1
First Poster

Now TV viewing stopped

Hi

Please can you help me with a problem I'm having with the now tv app. I can't play anything as an error message appears saying viewing has stopped and to contact online support.

I checked my WiFi which is fine. I only have the entertainment pass. I have tried uninstalling and reinstalling the app without any success.

Any help will be appreciated.

Labels (1)
12 Replies
Joe0759
First Poster

Re: Now TV viewing stopped

I have this issue also, on my Android tablet... Any solutions? App reinstalled, and tablet rebooted. Still nothing.

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waitingforpaint
Occasional Poster

Re: Now TV viewing stopped

Hi,

I also have same problem. I can cast okay from my android phone and watch on tv but cannot wiew on the phone itself. It tells me to contact help if problem persists.

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Bender93
First Poster

Re: Now TV viewing stopped

I have the same problem....looks like nowtv aren't fussed about fixing the problem. 

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Acew84
Occasional Poster

Re: Now TV viewing stopped

Same problem here! Unable to get on live chat for help either! Tried everything I could think of but made no difference. Was working fine previously! Missed all the footy since Friday, not amused! 

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Mark98
First Poster

Re: Now TV viewing stopped

Yes i too have this message for past few days. Have contacted nowtv thru chat loads of times and theyve assured me its been passed to technical dept but still not recieved email with any response.  I dare say ill end up having to go on chat many more times and prob no solution. I wish i had researched nowtv properly before signing up for a 10 month sports pass. Everyone on here seems to be experiencing similar problems and very few seem to have any soltions but all agree that its a disgrace that there is no telephone helpline available. Knowing this fact alone before purchase would have had alarm bells going off. I am still getting playback thru a wired internet connection but not wifi on any device even in the same room as router. So far theyve tried using the 2.5mbps min requirement excuse but my wifi is running at 4 times this speed so thats nonsense. I will re post solution if i ever get one which is unlikely but needless to say i will be demanding reimbursement from nowtv as theyre advertising running upto 6devices and i can only get one

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Acew84
Occasional Poster

Re: Now TV viewing stopped

5th day and still can't stream anything! Can't access live chat either, although I could before I had this problem! Getting ridiculous now! 😠

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Acew84
Occasional Poster

Re: Now TV viewing stopped

Came on this morning, gave me false hope as when I tried again now it's stopped streaming again! Looks like another weekend without live sport again for me! Even went to the extreme of factory resetting my device to see if the problem was on my side, but it made no difference! Would be nice to even get an admission of the problem from Now TV and to be told what is being done to resolve it! Grrrrrrrr! 😠

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Gerrytys
First Poster

Re: Now TV viewing stopped

THIS SAME MESSAGE

 

DONT WORK ON:

 

SONY XPERIA TABLET Z

 

SONY XPERIA TABLET Z2

 

Android version is 5.0 on tablet. 

 

Minimum which now tv require is 4.4

 

 

BUT WORKING ON :

 

SAMSUNG S10

 

AND NOW TV BOX (black) 4200sk

 

 

NOWTV TEAM FIX THE PROBLEM.

 

MADE UPDATE BECAUSE AFTER UPDATE THIS HAPPEN 

 

 

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Povski
Occasional Poster

Re: Now TV viewing stopped

I'm having this problem now.

 

Using Samsung S9.

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