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jerhawk
Mentor

Modified device added to my devices

I tried to install nowtv and it says my tablet is modified. I then tried to install on my new Samsung S8 but it turns out that even though I wasn't allowed to use my tablet it has still been added as this months device so I cannot now add the Samsung? Surely my tablet should not have been added to my devices if it never played anything and isn't supported? Come on Nowtv sort this unfairness out please!

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2 Replies
Andy
Legend 5
Legend 5

Re: Modified device added to my devices

@jerhawk

 

Have a word with Live Chat, explain what's happened and they should be able to sort something out for you so you can add your S8.

To reach live chat go to the following help page
https://help.nowtv.com/contact-us/managing-my-devices

jerhawk
Mentor

Re: Modified device added to my devices

Thanks all sorted with live chat 😀