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Anonymous User
Not applicable
‎28-02-2018 20:18

Can't find app on Play

Got a new Lenovo tab, fresh out of the box. So I am looking for now TV app on for play and it's simply not there.
Thoughts
0
1 Solution
Andy
Legend 5
Legend 5
‎02-03-2018 9:00

In response to Anonymous User

@Anonymous User Assuming you're not using a VPN or have made other changes to your broadband to make it look as if you're not in the UK then it's either your tablet that's not compatible (although at quick glance looks like it should be) or it's something to do with the way your Play account/Google Wallet is set up.

 

I'd suggest posting a message on the Google Play forum first to see what suggestions the experts there come up with and then if they say it's nothing wrong with your account you'll have to come back here

 

https://productforums.google.com/forum/#!forum/play

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

View solution in original post

8 Replies
Andy
Legend 5
Legend 5
‎01-03-2018 9:32

@Anonymous User

 

 Welcome to the forum. Is it a UK bought model and you are in UK with store settings set to UK? You can try installing direct from the Play site

 

https://play.google.com/store/apps/details?id=com.bskyb.nowtv.beta&hl=en_GB

 

If you post the model it might help. Some of the Lenovo models have modified versions of Android to support extra functionality eg the 2-1 type devices and NOW TV might not run on these devices.

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

0
Anonymous User
Not applicable
‎01-03-2018 9:38

Argos in London is where it came from. The app simply does not appear on play, I'll check your link
0
ukbobboy
Legend
‎01-03-2018 10:26

In response to Anonymous User

@Anonymous User @Andy

 

Hi Guys

 

Is it possible that Google's PlayStore does not see Ironclad's tablet as having an authorised version of android?

 

 

UK Bob

 

 

 

0
Anonymous User
Not applicable
‎01-03-2018 21:08

Thanks for the advice and link. I get a message saying, "not available in your country"... so, um
0
Anonymous User
Not applicable
‎01-03-2018 21:09

Lenovo TB X103F
0
Andy
Legend 5
Legend 5
‎02-03-2018 9:00

In response to Anonymous User

@Anonymous User Assuming you're not using a VPN or have made other changes to your broadband to make it look as if you're not in the UK then it's either your tablet that's not compatible (although at quick glance looks like it should be) or it's something to do with the way your Play account/Google Wallet is set up.

 

I'd suggest posting a message on the Google Play forum first to see what suggestions the experts there come up with and then if they say it's nothing wrong with your account you'll have to come back here

 

https://productforums.google.com/forum/#!forum/play

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

ecpalmer123
Advocate
‎30-12-2022 20:05

In response to Andy

I have recentley purchased a Lenovo tablet from Lidl Nov 2022 and it wont allow NOW tv app to be displayed to install therefore I cant run the stream to watch sky sports

0
RoyB
Legend
‎30-12-2022 22:41

In response to ecpalmer123

@ecpalmer123 

Lenovo make Android, Windows and Chrome tablets.

Which sort is yours? (Model number will help also).

Android - should work.

Windows I don’t know. May be OK if it’s enough like a PC.

Chrome - probably not compatible, as certainly, Now does not run on Chromebooks.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0