Hello to all at NOW TV, Please can you help? Everthing was working fine until last night. And then for some strange reason I can't access and watch any movies and/or programmes due to problems with microsoft silverlight. I've tried every solution in the help section and on the forum to no avail. I'm prompted with this message as shown below:
Sorry, you’re not quite ready yet...
You need to install or update Microsoft® Silverlight™ to watch NOW TV.
After installation, refresh this page or restart your web browser.
INSTALL / UPDATE SILVERLIGHT™
Hi @Anonymous User
Can you try going into Safari Properties> In the "Advanced" section there is an option labeled "Stop plug-ins to save power" (or something similar)> Uncheck that box and restart Safari.
Can you also tell us your iOS and Silverlight versions?
I can't watch a film on firefox or safari. What's going on please? I have done the 'always allow' and installed the new sliverlight plug-in.
I'm also getting a message saying 'infection blocked' from my anti virus as it things there's a suspicious .dll file trying to run, will we get a discount on our direct debit please as I can't use the service.
This is the error:
What is this that is trying to run? Silverlight?
@Anonymous User Avast is falsing flagging a file used alongside Silverlight.
I'd suggest whitelisting NOW TV