problem with microsoft silverlight using Apple iMac

[Anonymous User]

Can someone please get back to me and those others on this page who are having the same issue, this is unacceptable.

I actually got an email saying...

We're always working on ways to improve our service and quality. I hope the issue with your NOW TV account has been resolved.

What a joke.

And no one has responded to my requests for a refund for this month's subscriotion either.

I contacted Now TV's help centre on 31st January. Posted on two threads on the help forum and am yet able to use my Now TV account on my MacBook.

My help reference (from Now TV emails) is 01144879

[Anonymous User]

Hi @Anonymous User @Anonymous User

Thanks for the information, sorry to hear nothing has helped. Out of interest have you tried to play out by downloading Firefox? 

Cheers

Ranj

NOW TV Team

[Anonymous User]

Hi Ranj,

Thanks for reply.

I haven’t tried Firefox and am unsure whether this can be run on a mac.

But really I shouldn’t have to because when I originally started to use NowTV there was no problem. I had downloaded Silverlight and it worked fine through Safari. Then last week, it stopped working and there was an error message that said I needed to update/install the software again. But when I did (several times), it just produced the same error message again. Clearly there is a bug, and this seems to be affecting a lot of users.

I hope this can be resolved because I had enjoyed the service that NowTV had provided.

Looking forward to hearing from you further on this.

Regards

Peter Bambury

[Anonymous User]

I too am having the same issues with Silverlight and Safari. Firefox sometimes doesn't work properly on my laptop, which is why I use Safari. I have tried everything to resolve the issue but nothing seems to be working.

I have had this issue since December and the fact that no resolution has been found for a problem that several people are having, is frustrating. Will this ever be fixed? 

[Anonymous User]

Hi @Anonymous User

Thanks for posting, apologies for the delay. I will send you an e-mail from one of your cases. Keep an eye out on your inbox.

Cheers

Ranj

NOW TV Team

[Anonymous User]

Hi @Anonymous User

I'm sorry to hear you're having trouble with Silverlight on Safari.

Have you tried uninstalling/re-installing Silverlight?

Are you able to try the following on Firefox:

1. Open The  Firefox browser
2. Select the icon in the top right with the 3 horizontal lines (Menu)
3. Select Add ons, Plugins
4. Find the Silverlight Plug in
5. Select 'Always activate' from the drop down

Let us know how you get on.

Thanks

Rob

NOW TV Team

[Anonymous User]

Hello I am on a MacBook Pro, 2 years old, I have downloaded Firefox, selected "always activate" for Silver light and STILL not working!

I am one of a growing number of people very frustrated by this.

Your answer for everyone seems to be "download firefox" - but that doesnt work me, and others i've seen on here, can you please suggest a next step....if there is one??

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch. 

I would just like to let you know that I have sent you an email in regards to your query. 

Are you also able to provide us with the following information: 

The operating system you are running on your Mac

The Silverlight version you have installed

Can you please also take a screenshot of the error message that you receive when you try to play NOW TV and once the latest version of Silverlight has been installed? 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

Exactly the same problem and its been going on for weeks if not months. Can't watch on Chrome, can't watch on Safari, might be able to on Firefox if you are lucky..............

How long does it take to fix an issue once you know about it?

[Anonymous User]

I have now tried with Firefox to find that whilst it works, it completely overheats my macbook pro drains the battery in minutes and the video judders. So basically there is no browser available to support watching Now Tv if you are on a Mac.

Is this correct?