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Anonymous User
Not applicable

Poor Video Quality on Mac with Safari

When playing Now Tv through a Mac Pro onto a 37" monitor the picture is ok until I expand it to full screen then it starts juddering as though it cant handle the change in picture size and it becomes unwatchable . It looks like watching a video with low fps . I have a macbook and there is no problem with that playing video on the same broadband . Please advise on any solutions .

1 Solution
Andy
Legend 5
Legend 5

@Anonymous User

Welcome to the forum.

Try the steps at the bottom of this help article to see if they make any difference on your Mac Pro

http://help.nowtv.com/article/Poor-Quality-Mac

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

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7 Replies
Andy
Legend 5
Legend 5

@Anonymous User

Welcome to the forum.

Try the steps at the bottom of this help article to see if they make any difference on your Mac Pro

http://help.nowtv.com/article/Poor-Quality-Mac

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

Anonymous User
Not applicable

Thanks for the help worked straight away 

Andy
Legend 5
Legend 5

@Anonymous User you're welcome, glad you're sorted.

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

Anonymous User
Not applicable

Hi can anyone help me, what do you mean by press control to bring up remote desktop manager

Anonymous User
Not applicable

You might have f3 to bring up the manage desk top multi screen.  Didn't resplve my problem though I still have poor quality in fullscreen

 

Al

 

 

 

Anonymous User
Not applicable

Hi, 

 

Thanks for getting in touch with us.

 

@Anonymous User - Can you confirm if using F3 to bring up the remote desktop manager helped resolve your issue?

 

@Anonymous User - Can you lt us know what kind of image issue you are getting? Is it pixelated, blurry etc.

 

Thanks,

 

Rob

NOW TV Team

Anonymous User
Not applicable

I've made this work now, it works but I have the menu bar visible as 'finder' which is a bit annoying