I too have the same problem as a new subscriber. To date I have been unable to use a iMac computer with the latest High Sierra software.
Ther helpdesk is no good!
Rather surprisingly I used VPN and the player worked for a short period then stopped indicating VPN usage.
That is the only action I have obtained.
Clearly Error 9001 is preventing use
What is the solution?
I am experiencing same 9001 error. Helpdesk was clueless and the Help Article is a waste of time. Error 9001 isn't listed anywhere...thanks NowTV! Will they ever get this software right?
• Mac, High Sierra
• Now TV player v.3.0.0
• Cleared cookies/data, restarted mac, deleted Now TV (done this for both Chrome and Safari)
• Internet connection working fine
Sometimes I don't get the error but instead get the colourful spinner and a ramped up CPU fan!!!
I may have found a fix for the 9001 issue (or it may be coincidence!).
I removed my Mac as one of the devices in 'Manage Devices' and then re-added it.
If you've run out of slots/changes per month, just contact support using online chat, tell them you are trying to resolve an issue and need an additional device change. They will reset the limit as a one-off.
If the above fix works for you, please reply into this forum so others and NowTV can add this to their knowledgebase.
Same thing happening to me, I can no longer open the app on a mac at all, I have tried installing and unistalling but it no longer works, driving me mad, as I'm watching season 5 of game of thrones and it expries in 12 days I might just buy the box set for 5 and 6
I have been advised by NowTV technical today that Error Code fault has been resolved.
Be advised this is Not correct in my experience!
Once again prolonged installation and erasing of the NowTV Player has resulted in repeated indication of Error Code 9001
More background information please for this problem which has prevented operation on a Mac for an unacceptably extended period!
This is what worked for me with little help from nowtv support
Hope this helps. Updating flash player and re-installing the app by itself did not work.
Still considering leaving as no support was provided.