I too have the same problem as a new subscriber. To date I have been unable to use a iMac computer with the latest High Sierra software.
Ther helpdesk is no good!
Rather surprisingly I used VPN and the player worked for a short period then stopped indicating VPN usage.
That is the only action I have obtained.
Clearly Error 9001 is preventing use
What is the solution?
I am experiencing same 9001 error. Helpdesk was clueless and the Help Article is a waste of time. Error 9001 isn't listed anywhere...thanks NowTV! Will they ever get this software right?
• Mac, High Sierra
• Now TV player v.3.0.0
• Cleared cookies/data, restarted mac, deleted Now TV (done this for both Chrome and Safari)
• Internet connection working fine
Sometimes I don't get the error but instead get the colourful spinner and a ramped up CPU fan!!!
I may have found a fix for the 9001 issue (or it may be coincidence!).
I removed my Mac as one of the devices in 'Manage Devices' and then re-added it.
If you've run out of slots/changes per month, just contact support using online chat, tell them you are trying to resolve an issue and need an additional device change. They will reset the limit as a one-off.
If the above fix works for you, please reply into this forum so others and NowTV can add this to their knowledgebase.
Same thing happening to me, I can no longer open the app on a mac at all, I have tried installing and unistalling but it no longer works, driving me mad, as I'm watching season 5 of game of thrones and it expries in 12 days I might just buy the box set for 5 and 6