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Anonymous User
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lg tv movies not playing

just bought movie pass to watch on my lg smart tv i sucessfully sign in and select a movie but then when i press play nothing happens  just circles going around. in the past 36 hours i have live chatted but everytime get cut off before anything is done. as for emails i have sent 3 and not had a reply  to any.

Anonymous User
Not applicable

Hi @Anonymous User


Thanks for your post and sorry to hear about your issue.


It sounds like the app is trying to play the movie but then it drops off.


How is your TV connected to the Internet ? If via WIFI can you try Ethernet and vice versa just to try ? 


Also can you check to make sure that your LG TV is fully upto date with its filmware.


Let us know how you get on.



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Legend 5
Legend 5

@Anonymous User wrote:
many thanks done reset and can watch now movies thanks again

That's good to hear. And thanks for posting back 😉