Try the Initialization of App feature by going to settings and then support.
@Anonymous User wrote:
I have it wired to the Internet so I know it's not a wifi issue. I have done an update and I'm on 04.27.05 I have reset to factory settings and done the initiliaztion of now tv. Any ideas?
Who's your internet service provider? Which version of the NOW TV app do you have installed (mine is currently: 1.2.3).