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NOW TV Kids Month Pass Help and Info

Kids Month Pass Help and Info   We've compiled some of the main questions you’ve all asked us into this handy guide all about the NOW TV Kids Month Pass.   Just select a topic from the list, or scroll down the page to read them all.   NOW TV Kids Pas...

Karl-F by Community Manager
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Kids: Unavailable shows on Live Channels

There are some shows and movies broadcast on Sky channels which we're unable to show via NOW TV due to licensing restrictions.   This will vary on a daily basis, and reduce over time as new licences are agreed. You'll know if something is unavailable...

Karl-F by Community Manager
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got the free trial but not working

I have reupdated my box, started the kids free trial; however, when i press on any show it displays a message of start free trial pay after then displays a message that '' sorry, there seems to be an issue with our payment system,.....''... what a di...

Error code 10024

I just purchased a kids pass but it's saying it's expired with error code 10024...the pass in the my account section says its active

Kids TV keeps cutting out

Regularly it will say needs to close but the screen freezes. Only happens on kids channels. My kids cannot watch nick Jr at all a lot of the time due to this. Any ideas?


Since gettin both nowtv/broadband 2nd june i have had engineer out and line teated sayin all running good but yet all i get is buffering all the time cant even watch a programme properly keeps buffering every couple minutes my phone takes forever to ...

Resolved! Can a voucher be used on multiple tv's

Both my son and daughter are soon to be having TV's in their rooms. My daughter already has a Now Tv box.... and I want to get one for my son as well.  Can i buy a kids pass - and use 1 pass over both TV's? or do I have to buy 2 passes?ThanksMatt

Account usdye

My account apparently hasn't registered properly and no matter how many times I update it I still cannot access the tv package, I've done the live chat thing and STILL NOTHING!!. I also have a voucher and have been billed 9.99, I have enough vouchers...


My tv is only giving me sound the screen says unautharised content can anyone help pls


I wake up and my children want to watch kids tv however it says a message saying you have used all your monthly allowance and you have to wait till next month when they just took the money for this month. What shall I do thank you

Resolved! New hub

I just got a smart hub and reset now tv box with new wifi password. Went to put my daughter's cartoons on only for a message to come on the screen saying HDCP unauthorised. Content disabled. Is there something I have to do to restart the kids pass?

Kids pass on xbox 360

Can someone please advise why my kids can't watch kids pass on the xbox 360? This is very frustrating as my eldest can get it on his new xbox one but my younger children can't on the 360!! Paying for a service 2 out of the 3 children can't use.