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Newbie

Sports Pass wont work

Bought a 24hr sports pass, showing as paid everywhere I look yet when I try to watch the game get a message saying unable to complete purchase on this device, goto www.nowtv.com/tv-passes to choose a product or offer but when I goto that page its showing I've bought it already, final game of season to top it off,  not happy.

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Advocate

Re: Sports Pass wont work

Same happened to me. Not happy 

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Advocate

Re: Sports Pass wont work

Same here not happy at all. 

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Newbie

Re: Sports Pass wont work

I sat down with my family to watch the final game Tottenham and Crystal Palace but nothing!

The message appears ' sorry there was an error in the player'. Have followed the Help guidance, switching off and on but still nothing. We are now watching games on BT Sports. Really not happy,

as payment deducted. Have emailed a complaint and requested a refund.

I've not had problems before with NOW TV but will think twice in future.

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Legend 5
Legend 5

Re: Sports Pass wont work

@Roly28 @Steve_lufc @Owyn @Tom1234667770 

Use this link to get in touch to place a complaint. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

You have the choice of Live chat and filling out a form.

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