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Anonymous User
Not applicable

Sky sport

Has anyone else’s sky sports channels started playing up like flickering between very low resolution and high res, it’s only recently started doing it but it does it on the app on my Samsung tv and and my Xbox, very frustrating 

1 Solution
gavs82008
Legend 5
Legend 5

@Anonymous User 

There has been well known issues across the forum regarding sports streams on almost all devices.

 

Do you happen to have Boost? 
What channels are you watching?

Have you tried to unplug both TV and router for a few minutes?

 

https://help.nowtv.com/article/what-is-now-boost

  • Smoother sporting action: 6 Sky Sports channels – Main Event, Premier League, F1, Football, Cricket and Golf – are available at 50 frames per second (except on Xbox One & Series X/S and LG TV).
FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

4 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

There has been well known issues across the forum regarding sports streams on almost all devices.

 

Do you happen to have Boost? 
What channels are you watching?

Have you tried to unplug both TV and router for a few minutes?

 

https://help.nowtv.com/article/what-is-now-boost

  • Smoother sporting action: 6 Sky Sports channels – Main Event, Premier League, F1, Football, Cricket and Golf – are available at 50 frames per second (except on Xbox One & Series X/S and LG TV).
FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Yes!

 

   I have had the same problem over the past few weeks and especially tonight during the Spurs v. Villa game through my tv via the app. Turned off all other devices using internet and still flicks low res far too often. Solutions please @nowtv

Anonymous User
Not applicable

Same issue for last few weeks!  Regular bluring of screen. Not good enough.

Wonder if it happens for SKY subscribers, or just us BT etc payers?!? 

gavs82008
Legend 5
Legend 5

@Anonymous User @Anonymous User 

You won’t get a response from NOW staff on this forum because it’s for customers and you’ll generally get replies from likewise customers.

 

Best option is to send emails or speak directly to NOW and explain you’ve done the typical troubleshooting. 
Live chat, just click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Email address in below picture.

735EBD87-CA48-4A4F-8D05-2BCD02F9BBAD.jpeg

Or go onto social media and complain that way.

FYI that I do not work for NOW, just a NOW customer trying to help