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gavs82008
Legend 5
Legend 5

Re: SKY SPORTS CHANNELS NOT WORKING

@Newman 
You’ll need to restart your TV and not just the app for the changes to fully take place.

 

Also you could unplug your router for a few minutes as well to see if that helps.

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Pablo3
Newbie

Re: SKY SPORTS CHANNELS NOT WORKING

Absolutely terrible quality. I purchased a day pass especially to watch Spurs vs City & can hardly watch as picture is pixilated, dips in & out & has frozen 6 times already in just 10 minutes of the game. I'd like a refund. 

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gavs82008
Legend 5
Legend 5

Re: SKY SPORTS CHANNELS NOT WORKING

@Pablo3 

What device are you using to watch NOW on? 

There are known issues across social media with Sports streams on NOW.

 

Fair enough you might want a refund. Asking on here will do no good as it’s a customer forum.

 

You are best to head onto live chat and speak to NOW staff directly. 
Just make sure to click “chat online”, not “get help quicker” as that is the bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

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Newman
Advocate

Re: SKY SPORTS CHANNELS NOT WORKING

Nope. Still the same
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gavs82008
Legend 5
Legend 5

Re: SKY SPORTS CHANNELS NOT WORKING

@Newman 

Looks like your not along on the Sports issue with Samsung TVs.

 

https://community.nowtv.com/t5/Consoles/Technical-Issues-on-Playstation-5/td-p/558908/jump-to/first-...

 

If you use the link in my post 2 up you’ll get live chat so you can complain and ask for some form of compensation. 

Good luck!

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Henry4650
Advocate

Re: SKY SPORTS CHANNELS NOT WORKING

My sports channels are always poor quality picture when I first turn it on it's perfect for about 20 s I have tried so many times to fix this problem with all the suggestions that nowtv send me and nothing fixes this and all other channels work fine. Oh I am using there app 

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Karl1000
Mentor

Re: SKY SPORTS CHANNELS NOT WORKING

I thought boost had sorted it but watching the Leicester match tonight it is once again unwatchable 

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Karl1000
Mentor

Re: SKY SPORTS CHANNELS NOT WORKING

Hi thanks for this do you know list of supported devices?

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Erc
Advocate

Re: SKY SPORTS CHANNELS NOT WORKING

Agree Leicester match keeps  blurring, have gone with boost option a few days back due to this problem, no difference. Have suffered sound going out of sync and "snitch" ball but picture quality has only recently gone bad to unwatchable.

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gavs82008
Legend 5
Legend 5

Re: SKY SPORTS CHANNELS NOT WORKING

@Karl1000 

Have a nosy at this link.

https://help.nowtv.com/article/what-is-now-boost

 

You’ll need any of these devices to enjoy all the features of Boost:

  • NOW Smart Stick
  • Any NOW Box
  • Amazon Fire TV Stick (2nd & 3rd Gen, 4K, Lite & Basic Edition)
  • Roku Express or Roku Streaming Stick
  • A supported Samsung TV
  • Sony TV (most models from 2016)
  • PS4
  • PS5
  • Xbox One (50fps not currently available)
  • Xbox Series X & S (50fps not currently available)
  • Apple TV HD (gen 4) or 4K (Dolby Digital 5.1 surround sound not supported on Apple TV)
  • YouView (including TalkTalk & BT boxes)
  • LG Web OS TV (50fps not currently available)
  • JVC Fire TV Edition Smart 4K TV
  • Chromecast Ultra or 3rd generation (note that 1st and 2nd generation Chromecast devices are not supported. See the image below if you're not sure what generation your Chromecast is.)