SKY SPORTS CHANNELS NOT WORKING

[Anonymous User]

Hi. 

Over the last week, I've been experiencing the same ongoing issue when using the Sky Sports channels, which continually buffer during live broadcasts, which is usually every five minutes.

I pay a monthly pass, but I think the level of service is really poor, given that there is no level of communication from Now TV with its customers, outside of people contacting them individually.

I've missed a lot of the football this week due to this technical issue and have decided to cancel my Now TV subscription.

Every other app works through both Virgin Broadband and my  Playstation 4, so I know that this is solely an issue with Now TV.

[Anonymous User]

I don't particularly want to pay any more money just to get the service I should already be getting.

[Anonymous User]

My sports channels are always poor quality picture when I first turn it on it's perfect for about 20 s I have tried so many times to fix this problem with all the suggestions that nowtv send me and nothing fixes this and all other channels work fine. Oh I am using there app 

[Anonymous User]

I pay for the boost package and I’m still losing reception and getting errors. So that doesn’t help resolve the issues. Now tv just can’t cope with the streaming. 

[gavs82008]

@Anonymous User 

What device are you using to watch NOW with? 

[gavs82008]

@Anonymous User 

Ignore me I hadn’t read your posts up thread! 

Have you tried to unplug your router?

Unplug your TV for a few minutes also helps sometimes.

Is your TV connected via Wi-fi or Ethernet cable? 

[Saint1976]

This is more than likely a server issue. Either over capacity or a fault at a local data centre.

Whilst I appreciate it's no help, I'm in London and had no problems watching any live sports channels.

[schnapps]

No problem my end watching the West Ham v Chelsea match based in South Wales.

If your Router or playback device can accommodate it, i would try using the Google Public DNS servers to see if that makes any difference when streaming NOW sports.

[dps039]

I’ve had Now for years and had more buffering issues this week than the entire time previous. It’s not my broadband connection, it’s not my internal network or equipment, I work in IT so know what to look for, it’s most likely the source.

[Anonymous User]

Now tv app on my Samsung tv and also on my iPhone 

[lockmatt]

im watching on a samsung smart tv on the app on a wired connection and the picture goes blurry for about 5 seconds almost every 10 mins or so,this is happening on main event and premier league channels