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Anonymous User
Not applicable

Refund

So I was wondering what the issue was, basically I forgot I didn't cancel the sports channel and when it came out I cancelled the sports pass that morning. Of course the live chat and phone calls aren't working so I sent a message saying I've cancelled it and would appreciate a refund. They hasn't answered and it was a week so I sent another email asking for a response. Its been another two weeks. I then sent a complaint and I cant find an option for a refund which is what's worse. I really wouldnt mind if it was 15 but I was paying for both sports and sports extra. I'm more appalled I've been completely ignored and have had no response and there is no way to contact them. No ones even used the sports channel since I cancelled. This is outrageous I am very much not impressed. 

1 Solution
gavs82008
Legend 5
Legend 5

@Anonymous User 

You could try filling this form out. But do not hold your breath as it is not a guarantee. 

 

https://account.nowtv.com/payments/query/incorrect-charge

FYI that I do not work for NOW, just a NOW customer trying to help

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2 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

You could try filling this form out. But do not hold your breath as it is not a guarantee. 

 

https://account.nowtv.com/payments/query/incorrect-charge

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you so much, it's very very very much appreciated