cancel
Showing results for 
Search instead for 
Did you mean: 
Jay
Newbie

Free sports pass code not received

Ordered the Joshua Vs Usyk PPv but haven't received my free sports pass code via email, hasn't been added to my account either....HELP!

0 Thanks
Reply
2 Replies
gavs82008
Legend 5
Legend 5

Re: Free sports pass code not received

@Jay 

Is this a mobile membership?

 

If so this can take up to 10 days for it to reach your account. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply
schnapps
Legend 5
Legend 5

Re: Free sports pass code not received

Hi @Jay 

 

I believe the fight was on the 25th of September 2021, so the 10 day window has surpassed.

 

If there is nothing showing on your online NOW account under Mobile Sports Membership and you have tried the five permitted Sky Sports channels identified on this link below with the NOW App on your smartphone.

 

Then get in touch with NOW live chat for further help (use the green chat online button from the same link that i posted in the reply below).

 

https://community.nowtv.com/t5/Offers-Vouchers/6-month-free-Sports-membership-not-applied/m-p/567356