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Anonymous User
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Football buffering problems

I am watching Leeds v West Ham on Now TV and it keeps buffering - it has always worked well previously. Any suggestions?

9 Replies
gavs82008
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@Anonymous User 
What device do you use to watch Now TV?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
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@gavs82008

Thanks for your reply. I was using a Medion S4403 laptop and Now TV has always worked well on it.

 

gavs82008
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@Anonymous User 
This might be an obvious question and you probably have tried it already. 
The old delete and reinstall the player? 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
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@gavs82008

 

Thanks, no I haven't tried that -- good idea! NowTV have suggested doing something like so that will give it a go.

Anonymous User
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The live chat on the NowTV website doesn't work....

gavs82008
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@Anonymous User 

Click “chat online” within the green box for live chat

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Send an email to customer support email in picture below

CF412F82-7E71-49EB-99E5-4947799D1231.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
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Many thanks @gavs82008 but the live chat doesn't work and I have emailed customer support only for them to blame my internet connection. I have been watching live matches on Amazon in the last few days and we have no connection problems with anything else.

I have given up on NowTV, it is too unreliable, and has taken up too much of my time. I have subscribed to Sky Sports now.

Anonymous User
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Unfortunately I have followed all the advice and uninstalled and reinstalled the NOWTV player but the picture is the same - fuzzy and it keeps buffering.

Any advice?

Anonymous User
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I wish NowTV would stream in a simpler way as Amazon do, which seems to work much better.