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Mentor

Football buffering problems

I am watching Leeds v West Ham on Now TV and it keeps buffering - it has always worked well previously. Any suggestions?

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9 Replies
Legend 5
Legend 5

Re: Football buffering problems

@DavidCa 
What device do you use to watch Now TV?

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Mentor

Re: Football buffering problems

@gavs82008

Thanks for your reply. I was using a Medion S4403 laptop and Now TV has always worked well on it.

 

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Legend 5
Legend 5

Re: Football buffering problems

@DavidCa 
This might be an obvious question and you probably have tried it already. 
The old delete and reinstall the player? 

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Mentor

Re: Football buffering problems

@gavs82008

 

Thanks, no I haven't tried that -- good idea! NowTV have suggested doing something like so that will give it a go.

Mentor

Re: Football buffering problems

Unfortunately I have followed all the advice and uninstalled and reinstalled the NOWTV player but the picture is the same - fuzzy and it keeps buffering.

Any advice?

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Mentor

Re: Football buffering problems

I wish NowTV would stream in a simpler way as Amazon do, which seems to work much better.

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Mentor

Re: Football buffering problems

The live chat on the NowTV website doesn't work....

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Legend 5
Legend 5

Re: Football buffering problems

@DavidCa 

Click “chat online” within the green box for live chat

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Send an email to customer support email in picture below

CF412F82-7E71-49EB-99E5-4947799D1231.jpeg

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Mentor

Re: Football buffering problems

Many thanks @gavs82008 but the live chat doesn't work and I have emailed customer support only for them to blame my internet connection. I have been watching live matches on Amazon in the last few days and we have no connection problems with anything else.

I have given up on NowTV, it is too unreliable, and has taken up too much of my time. I have subscribed to Sky Sports now.

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