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Nedbye
Advocate

Re: Blotchy / Blocky Picture On Sports Channels

I also sent them a video which clearly showed the camo effect . They thanked me for the video but they didn’t even mention the problem that could be seen on my tv . It’s like they ignored it and just asked me to check my Wi-Fi signal strength! 

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branflakes
Scholar

Re: Blotchy / Blocky Picture On Sports Channels

similar experience. i really gave a good go this year to getting this sorted but it ended in failure once again.

 

'At this time, your case has already been raised to our Tier 2 team and they have identified that your NOW TV Stick is faulty and the only resolution is to purchase a new device.'

 

of course I wasn't going to do that when other users have reported the issue on various other devices. 

 

i will keep following the thread in case there's anything i can do to assist someone else's push to get it sorted, but basically i have given up at this point. 

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FlashBlack
Advocate

Re: Blotchy / Blocky Picture On Sports Channels

I haven't heard anything back from support for weeks now after my complaint was escalated to the higher technical team yet again. Like branflakes i have given up...for now at least.

 

The other night i turned sports on and the picture looked perfect, i hit the pause and the camo had gone! I thought they had fixed it. Cut to next scene and the camo is still there. Strangely the camo seems to have disappeared from the pause banner.

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branflakes
Scholar

Re: Blotchy / Blocky Picture On Sports Channels

I'm just wondering if anyone has the issue when using NowTV via an app on their smart TV? 

 

Seems like everyone so far is using a device or stick of some kind, rather than using an app downloaded onto a smart TV. Only reason I'm stuck with the NowTV Stick is that my tv is non-smart. 

 

Anyone have a smart TV they can use to check? 

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C3RBERUS
Scholar

Re: Blotchy / Blocky Picture On Sports Channels

App on iphone and ipad works fine, i thought it was just with live feed but had the issue with a show from the library / on demand. People have been saying that the issue could be with 4k tvs? Basically tvs that have a higher picture quality and screen size are more noticeable i asked a family member to test our now tv stick on their oled lg and geeze its much worse. So it could be nows streaming capabilities are for 480 or with boost to 1080 that actually doesnt work. Tested the same stick on a 32inch samsung tv thats 12 years old and can barely notice it. 

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branflakes
Scholar

Re: Blotchy / Blocky Picture On Sports Channels

I have a similar tv to the one you mentioned, a 10yr+ old Samsung 40" (1080p only). The issue is much less severe than the screenshot you posted of Mission Impossible 2, but it's still enough that the contrast with perfect-BT-Sport riles me up. 

 

@FlashBlack i can confirm that the camo no longer appears on the pause screen for me too. There must have been an update. Still there during playback though.

 

My best guess at this point is that the camo was a deliberate design choice for the pause screen, but that there's a stray line of code or something that has survived the update and is still keeping the pattern overlayed during playback.

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Nedbye
Advocate

Re: Blotchy / Blocky Picture On Sports Channels

Had a reply from the ‘technical team’ today. Frustratingly it was the same old response , check my Apple TV settings , check my Wi-Fi etc .I sent my video of the problem again. It did have a few more questions which were irrelevant like serial numbers on my device !  I wasn’t as polite in my response this time and asked them not to respond in the same way again. Last chance for a sensible response.

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Southernjock
Advocate

Re: Blotchy / Blocky Picture On Sports Channels

I have the same problem. Using 2 apple4k boxes to 2 Sony 4k hdr tv’s. . 

I have contacted nowtv and will see what they say. 

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C3RBERUS
Scholar

Re: Blotchy / Blocky Picture On Sports Channels

Im still waiting on a response from them 2 months later and 22 emails. I spoke to them last week and they still cant figure this out? I said what ever changed from august last year is the fault. As was working fine prior to then. Ive told them they have 30 days from then to solve the issue otherwise ill cancel the subscription and wont be renewing and see if i claim funds back via small claims court as the offering a service which is not adequate

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branflakes
Scholar

Re: Blotchy / Blocky Picture On Sports Channels

@Southernjock, 'good luck', haha. 

 

after my latest round of extensive time & effort (dozens of emails, sending over evidence, referring NowTV to this thread), i received the following message:

 

 

that was the response to my question of: If it was an issue with my NowTV stick, why is the issue also happening on Apple TV, Roku Stick and Amazon Fire TV stick?

 

at this point i just gave up, i mean i don't even understand what that response is trying to say.