Amazon 4K Fire Stick NOW App Watching Sports Micro Stuttering

[schnapps]

Been meaning to ask this question for a while.

Does anybody else notice any micro stuttering on the Fire 4K Stick NOW App when watching sports with a Boost subscription.

Doesn't matter which of the Sky Sports channels i watch there is definitely micro judder when watching on my television.

When watching sports on any other services or Apps the Amazon Fire Stick seems to run smoothly from my testing (apart from NOW sports) though i need to change the Stick Display back to Automatic which doesn't look great on NOW sports.

I have forced the correct display settings in the Fire Stick at 50hz and tried both 4K & 1080p and still see the micro stuttering.

Can't use Automatic or 60hz in the Fire Stick Display settings because the stuttering is far worse and unwatchable for NOW Sports.

Using the same television in question on every single HDMI port my other NOW playback devices (ie NowTV 4K Smart box and BT Youview 4K box) plays NOW Sports silky smooth with no noticeable judder.

Don't know if i am overly sensitive to micro judder and see it more than others.

Just wondering if anybody else notices it or its just me ?

[schnapps]

Hi @Anonymous User 

Which model Amazon Fire Stick do you have ?

Does it max out at 1080p or 4K ?

Do you have the NOW Boost Membership and if so do you use 5.1 surround sound on it ?

From @Popeye13 workaround (which i appreciate he found it) and since using the workaround i have found setting my Fire Stick to its forced max resolution in my case 4K and when watching NOW use 50hz rather than 60hz.

Plus leaving my Boost surround settings under My Account on the Fire Stick NOW App to Stereo.

Not ideal if you want 5.1 when watching NOW.

To be honest i have never really watched Sky News on my Amazon Fire Stick or any NOW device (more a BBC News man myself) but if it has a news ticker bar moving across the screen then this is a stress test for smooth motion. 

I found using some TV motion processing on my new television helps masking / reducing the amount of stuttering i see (but this only helps slightly on sports) where on other NOW content such has movies you obviously see the Soap Opera Effect which i hate.

[Anonymous User]

i have 3rd gen fire stick and got boost dont use 5.1.

got it set at 720p 50hz.think fire stick go to 1080p 60hz

[schnapps]

Hi @Anonymous User 

What happens if you force 1080p 50hz (the Fire Stick should have this option instead of Auto or 1080p 60hz in it's Display Settings section).

Then when watching NOW on the Fire Stick and under the My Account NOW App on the Fire Stick when clicking on the Boost Membership setting button toggle between Stereo, to Surround Sound and then toggle back to Stereo once again and then leave it set to Stereo.

Does the micro stutter still remain when watching live Sky Sports ?

See if this above test works instead of dropping the picture resolution down to 720p when watching NOW.

Unless 720p 50hz is the only setting that helps for you by either reducing or eliminating the micro stutter on the NOW App with your third generation Fire Stick with your television set after toggling between Stereo, Surround Surround and back to Stereo.

[Anonymous User]

well thank you did what you said about stereo to 5.1 then to stereo and no stuttering fingers crossed 

that a good fix 

[Anonymous User]

got it set at 1080p 50hz all good stereo 

[Anonymous User]

well doing work around to fix micro stuttering by turning boost to stereo has helped.

but this morning i see a slight stuttering not to bad 

[Popeye13]

I thought id update this thread as earlier, i had the second update since i brought to the attention of NOW, the stutter.

Neither has addressed the issues, and now we have the added issue of Watchlist has disappeared, so i can't even find what i was watching and carry on!

How on earth does this constant mess continue?

Still a wild stutter on Sky Sports with 5.1 enabled, and now the app has removed a very useful function.... I give up!!

[Anonymous User]

it still stutters when i have it set at 1080p 60hz &1080p 50hz 

only stop when i put it to 720p 50hz 

[Anonymous User]

thats micro juddering back on fire stick 3 i have  uninstalled and re loaded and still micro judder 

all sky sports can some one help me  

[Popeye13]

Same. Noticed this late last week and gave up, and gone back to Apple TV.

Actually sick of the inability of Now/Sky to make, properly test and maintain a functioning app on any platform!!