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Anonymous User
Not applicable
‎09-10-2018 12:38

Sound cutting out on The Wire episodes

I'm getting so annoyed!! Trying to watch the wire and EVERY EPISODE is losing sounds then coming back out of sync 😡 Ive even tried it with subtitles and theyre out of sync too! Does anybody know when this will be fixed? Thanks 

29 Replies
winterloner
Scholar
‎09-10-2018 13:19

ive been on to now tv since friday i think, to ask them about this, ive had 2 or 3 live chats and ive sent in 2 complaints, and im getting nowhere ,  i too wanted to watch the wire but have that exact same problem, all i get told is someone will get back to me but this has not happend, not sure what else to do about this.  ,

Anonymous User
Not applicable
‎09-10-2018 13:33

In response to winterloner

I might try and contact them through Facebook. It's such bad customer service to just ignore an issue/complaint!

winterloner
Scholar
‎09-10-2018 13:39

In response to Anonymous User

ok cool,  keep me posted if you have any success and i will post if i have any

Anonymous User
Not applicable
‎09-10-2018 20:01

Also having this problem. Every episode I try. Not good enough!

Anonymous User
Not applicable
‎09-10-2018 20:11

I am also having this problem. Sound has cut out several times during the first episode.

Not the first time I've experienced poor quality service from now TV.

Will not be renewing subscription.

Anonymous User
Not applicable
‎10-10-2018 20:24

In response to Anonymous User

Still losing sound in Series 4. This is ruining a real good show

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winterloner
Scholar
‎10-10-2018 21:03

In response to Anonymous User

nothings changed for me either i cant get past season 1 episode 8, this has nearly been a week now, doesnt matter whether i watch it on a tv app or now tv stick, exactley the same problem

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Anonymous User
Not applicable
‎12-10-2018 19:03

Same here. It is really annoying! 

0
Anonymous User
Not applicable
‎13-10-2018 23:39

Same problem here on ps3 and roku. Have tried restarting, reinstalling etc.

 

Please fix asap.

Anonymous User
Not applicable
‎15-10-2018 7:24

In response to Anonymous User

Yep, I’m getting the same, sound drops out S1 ep6, very annoying 

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Anonymous User
Not applicable
‎15-10-2018 12:22

Same issue here. I've spoken to three different advisors on live chat but it keeps disconnecting. Done all the troubleshooting they advise such as reintalling the NowTV app. Still no good. 

Anonymous User
Not applicable
‎15-10-2018 13:14

In response to Anonymous User

I am having the  same problem and have logged this with NOW TV. Why is it still an issue when I  can see that this has been goingon for over a week?

Anonymous User
Not applicable
‎15-10-2018 19:40

In response to Anonymous User

Yes, I have exactly the same issue. Clearly they have uploaded these episodes without checking the technical quality.  Why won’t someone at Sky just re-load these episodes so that the sound is complete, and in sync?  Surely this is 101 for an on-demand service?!

Anonymous User
Not applicable
‎15-10-2018 20:33

In response to Anonymous User

Come on sky sort it out. Ffs be better off pirating stuff sometimes with appalling service like this.

Anonymous User
Not applicable
‎15-10-2018 20:42

I thought it was only me!!!!! 

I hope this gets fixed. SOOOOOO ANNOYED 😠 

 

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Anonymous User
Not applicable
‎15-10-2018 20:55

In response to Anonymous User
Season 1 Episode 8 is completely unwatchable. About halfway through, after intermittent drop outs, the audio goes completely out of sync.
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Anonymous User
Not applicable
‎16-10-2018 15:53

In response to Anonymous User

I'm also experiencing this sound cut out issue. Seems to happen sporadically across all the first six episodes of season one. Haven't found out if it gets any worse because I've been holding off on my viewing for the last week hoping for a quick fix. It would be great to hear if this issue is being worked on as I was really getting hooked before the sound cut-outs became too jarring!

Edit: Not sure if this helps, but getting the same sound cuts in the same places both using the LGTV NowTV app and the Windows 10 NowTV app.

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Anonymous User
Not applicable
‎16-10-2018 15:59

In response to Anonymous User

I'm getting same problem sound dropping out and and now its out of sync with the video - I'm using a now tv black box.   Given the comments it appears to be a problem with the the Wire episodes and not user

@Anonymous User wrote:
Season 1 Episode 8 is completely unwatchable. About halfway through, after intermittent drop outs, the audio goes completely out of sync.


s equipment.  

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Anonymous User
Not applicable
‎21-10-2018 12:05

In response to Anonymous User
Exactly the same on mine 😭
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Anonymous User
Not applicable
‎21-10-2018 22:45

In response to Anonymous User

This is rediculous! The Wire sound problem hasn't been fixed in close to a month. Bought an episode on Amazon but so many of them on NowTV aren't working that it's not worth it to continue. When are you going to fix this NowTV??? Very shortly it's going to be time to end my subscription and throw my NowTV box with its rubbish remote in the bin! 

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