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Gert1
Gert1
Mentor

Second season of Prey does not play

‎05-01-2017 19:20

I am trying to play the second season of Prey on the ItvEncore channel but I get a 'permission denied' message. Could you please fix that?

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0 Thanks
4 Replies
Andy
Andy Legend 5
Legend 5

Re: Second season of Prey does not play

‎05-01-2017 20:57

@Gert1

 

Welcome to the forum. Do you mean the second episode? It seems to be working now on mobile, tablet, NOW TV box but if it's still not working for you post back with details of what device you are using and the NOW TV Team can get it sorted for you.

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Gert1
Gert1
Mentor

Re: Second season of Prey does not play

‎06-01-2017 7:21

Hi Andy,

 

Thanks for your reply. It is not the second episode but the second season. There are three episodes in that season that all still give the 'permission denied' message. I am watching NowTV using my Apple TV.

 

Thanks!

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SeeMoreDigital
SeeMoreDigital Legend 5
Legend 5

Re: Second season of Prey does not play

‎06-01-2017 8:08
@Gert1 wrote:

There are three episodes in that season that all still give the 'permission denied' message...

Hi @Gert1,

 

Do you know which episodes they are?

• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

• LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

• All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •

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Andy
Andy Legend 5
Legend 5

Re: Second season of Prey does not play

‎06-01-2017 9:16

@Gert1

 

Unfortunately season 2 is no longer available on NOW TV, it left at the end of December, it looks like those are orphan placeholders that haven't been removed, which is why you are getting the permission denied error when you try to play. I've seen this happen before on ATV on occasion. 

 

I'll tag @Jason-C from the NOW TV Team who can pass this on to get those removed to avoid confusion.

 

 

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