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paintmachine
Mentor

Re: My sky movies arnt playing loads then goes bk to home page

Movies and entertainment going back to main stream, using nowtv box , wired internet

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Anonymous User
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Re: My sky movies arnt playing loads then goes bk to home page

mine is exactly the same

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Graham-S
NOW TV Team
NOW TV Team

Re: My sky movies arnt playing loads then goes bk to home page

Please post what device this is happening so we can gather more info Smiley Happy

Thank you.

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Anonymous User
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Re: My sky movies arnt playing loads then goes bk to home page

Mine isn’t working with the now tv box with wired internet. 

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hells_bells
Mentor

Re: My sky movies arnt playing loads then goes bk to home page

Mine isn't working either - now TV smart box

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Anonymous User
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Re: My sky movies arnt playing loads then goes bk to home page

Now TV box - thank you for looking into it 🙂 

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Anonymous User
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Re: My sky movies arnt playing loads then goes bk to home page

Same here for the entertainment package. Tried reset, no joy (wel, no programs). I'm new to this- is this a common event?

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Anonymous User
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Re: My sky movies arnt playing loads then goes bk to home page

Any idea of rough estimate til fixed please? Thanks

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Anonymous User
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Re: My sky movies arnt playing loads then goes bk to home page

My NOW TV stick plugged into the back of my tv is having the same issue. Seems to be buffering at every film then flicking straight back to home. Have checked that software is up to date and internet connection is fine. I pay for sky movies monthly, so can’t be an issue with expirations. Please see below for my stick details:

S/N: D43839438358

SKU: 3801UK

LOT: 2189027974

Please could someone contact me or is there I number I could call? Many thanks 

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Karl-F
Community Manager
Community Manager

Re: My sky movies arnt playing loads then goes bk to home page

Hi All, 

We're sorry for any inconvenience this has caused.

We're looking into this issue as we speak, unfortunately we don't have a time frame for when this will be resolved. 

As soon as we have an update, we'll post on our community here: https://help.nowtv.com/gb/service-status  

Thanks

Karl

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