Audio description problems

[Anonymous User]

Hi all, No idea why but I have started to get audio description on Sky channels. Is there anyway to disable it?

[Anonymous User]

I have this too and would welcome a fix!

[Anonymous User]

trying to do a live chat with Now TV support. Will let you know the outcome

[Anonymous User]

I also have the same problem. It is still here this morning. How do I switch it off. So off putting this. 

[Anonymous User]

Thought it was just me have tried a few things but nothing seems to be turning it off

[sunset70]

Hiya, I have this problem to.

I didn't ask for it, wasn't on previous programme, it just appeared. I can't get it off.

It is destroying my tv enjoyment, the only time I get to relax after a long day.

What has Nowtv messed up now?

[Anonymous User]

I'm having this problem too!  Nothing I have tried has turned off the audio description.  Help would be appreciated.

[SeeMoreDigital]

That's odd... 

What channels are you guys watching. And on what NOW TV playback devices?

[Anonymous User]

Sky One & Sky Atlantic so far. It started about an hour ago

[SeeMoreDigital]

Thanks @Anonymous User,

I'm watching Star Wars right now on Sky One using my 'black' NOW TV box. All good so far...

[Anonymous User]

I too am having this problem would really appreciate a solution!

[Anonymous User]

I am on the white box , Samsung TV, and it's seems to be on star wars (sky1) shades of blue, (living) blue bloods (Atlantic)

Also, is it me or is the service very slow tonight?

[SeeMoreDigital]

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@Anonymous User wrote:

I am on the white box , Samsung TV, and it's seems to be on star wars (sky1) shades of blue, (living) blue bloods (Atlantic)

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Just switched over to Living and yes there's 'audio description' 

[commanda6]

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@SeeMoreDigital wrote:

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@Anonymous User wrote:

I am on the white box , Samsung TV, and it's seems to be on star wars (sky1) shades of blue, (living) blue bloods (Atlantic)

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Just switched over to Living and yes there's 'audio description' 

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the most bizarre thing about this is that NowTV doesn't support audio description normally. It sounds like you audio description track is being streamed rather than normal soundtrack for the channel for some reason. 

[Anonymous User]

black box living and atlantic

[Anonymous User]

We're have the same problem, sky Atlantic and sky living. We're viewing on the Nowtv smart box.

[Anonymous User]

My service is very slow. Don't know if it's coincidence but a small box has appeared on the left hand corner of my screen since the audio problems began

[Anonymous User]

from online chat help.......Few customers are facing this issue, and our concern team is working on it and the team wil get back to you via email once it's fixed.

[SeeMoreDigital]

I've just reported it too. Hopefully somebody with a 'screwdriver and a spanner' is around at this time of night 

[SeeMoreDigital]

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@Anonymous User wrote:
...Don't know if it's coincidence but a small box has appeared on the left hand corner of my screen since the audio problems began

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Yeah... What is that? It's not visible on my Virgin box...

[commanda6]

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@SeeMoreDigital wrote:

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@Anonymous User wrote:
...Don't know if it's coincidence but a small box has appeared on the left hand corner of my screen since the audio problems began

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Yeah... What is that? It's not visible on my Virgin box...

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If you're talking about the rectangle on the bottom left-hand side of the screen. That is the sign that sky uses to help it identify that people are accessing their channels legitimately and that they are watching an IP stream. That's rectangle site is also used on sports channels. It's nothing to worry about.

I'm not actually getting audio description problems at the moment, not on sky one or sky living I haven't tested the other channels yet. I'm using a NowTV smart box by the way

@SeeMoreDigital @Anonymous User