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GillUK
Advocate

Why are there no subtitles?

My mother just bought a Now TV thing for her TV. I set it all up for her, even the subtitles in the settings, everything seemed fine. Then she sits down to watch The Walking Dead, and there are no subtitles. It is bang out of order for a there to be no subtitles for the hearing impaired in 2019. Can someone please explain why it is like this?

16 Replies
RoyB
Legend


@GillUK wrote:

My mother just bought a Now TV thing for her TV. I set it all up for her, even the subtitles in the settings, everything seemed fine. Then she sits down to watch The Walking Dead, and there are no subtitles. It is bang out of order for a there to be no subtitles for the hearing impaired in 2019. Can someone please explain why it is like this?


There’s a bug at the moment whereby the Settings Subtitles setting doesn’t hold. NowTV are aware of the issue, so we hope to see it addressed presently.

 

So to get subtitles, it is necessary to press the ‘*’ button on the remote, arrow right to the Subtitles option (furthest right) and select English there (if subtitles are available for the programme, which is not always the case Smiley Sad).

 

If you then do follow-on watching of further episodes, the subtitles will continue to show; but once you leave the programme for another, or exit, you will have to repeat the subtitle setting on the next thing you want to watch.

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Please do not say ‘you’ in your posting and imagine you are talking to any employees of Now. Generally, we are all customers like yourself, who can’t help with billing or other queries that only Now can answer 😞
Anonymous User
Not applicable

Your shows advertised with “S” symbol for subtitles but no subtitles are showing for shows such as, special victims unit, Criminal minds. Your show The Twilight zone has no Subtitles to name a few! I have Hearing loss and rely on subtitles. I cant enjoy and benefit my services. I am very dissatisfied. Also I have to wait up to 4 weeks for some of your newer episodes for subtitles to show.

 

I have tried holding down English subtitles button as suggested, and gone back to repeat, no such luck! 

 

 

Anonymous User
Not applicable

NowTV are well known for lacking subtitles, especially on the "Entertainment" package. Hopefully in the next decade or two they'll step up and improve. I doubt it though, their lack of compassion for the deaf and hard of hearing community is shameful, to say the least.

Anonymous User
Not applicable

no subtitles on main menu . subtitles on movies of shows are-OFF

Anonymous User
Not applicable

My partner requires subtitles. We have just sat down to watch Bohemian Rhapsody and after several attempts still no subtitles? It's 2020, recently released film and we are over 70 and self isolating! Please can anybody help before we go completely round the bend?

Anonymous User
Not applicable

Have read the previous 5 answers and have determined that there is no solution. I’m no technophobe but it’s impossible to get subtitles on an LG TV even though the subtitle logo is displayed. Once you turn subtitles to “ON” it reverts to off! 
Extremely frustrating, especially when we’re paying for this service! Come on NOW TV get a grip, SOON. 

Anonymous User
Not applicable

We had now tv about two years ago and could not get subtitles, so we gave up and cancelled our subscription telling now tv why, it seems they do not listen to their feedback as, we thought we would try again and so we subscribed again a couple of weeks ago and lo and behold STILL NO SUBTITLES!!!  needless to say we are cancelling again, I will not tell them why as they do not want to know all they want is our money

RoyB
Legend

@Anonymous User 

 

Lots of programmes, though not all, and some that get them only eventually, but they are there.

 

What device are you using?

 

There is still a bug, 15 months and counting, to my knowledge, where the setting on the Stick for subtitles wherever possible won’t stay On. And so for each programme, you need to Pause it, move to the little speech bubble icon if it is there, and turn the subtitles On.

 

And keep doing that for each programme, which is annoying. But we cope with it.

Signature:-
Please do not say ‘you’ in your posting and imagine you are talking to any employees of Now. Generally, we are all customers like yourself, who can’t help with billing or other queries that only Now can answer 😞
Anonymous User
Not applicable

Watching Brotherhood, Jason Isaccs.

 

First 2 episodes of S1 had subtitles. Episobe 3 doesnt?

 

What happened? Why is there no subtitles?

Anonymous User
Not applicable

I am a TALKTALKTV user and following their price increase for SKY entertainment boost I bought a NOWTV entertainment pass.  TALKTALK recommend buying NOWTV passes as a cheaper alternative, and charged £4 a month. However as I am am finding far to often with TALKTALK this is an "improved"  service that loses functionality. 

The loss of functionality I am most affected by is the lack of subtitles on NOWTV. Series I watched using my previous SKY boost had subtitles, but now when I watch them on NOWTV non are available.  Therefore subtitles exist but NOWTV won't buy them. This is disability discrimination. Shame on you NOWTV. If I could find a way to leek this blatant discrimination to the media I would.

 

I have also discovered that the TV box I have on contract with TALKTALK is not supported by NOWTV, so even on the rare occasion, there are subtitles I cant see them.  Shame on TALKTALK.

 

As a previous post said this is 2020.

 

I am posting a similar rant on TALKTALK. 

 

 

RoyB
Legend

@Anonymous User 

 

YouView boxes do not currently support subtitles on NowTV.

 

So we won’t be able to watch NowTV on our YouView boxes until they do; and I have ensured that YouView are aware of this.

 

Accordingly, we watch NowTV on the app on our Samsung smart TV, or on a Roku Stick. (I decline to watch it on a NowTV stick any more; that’s like trying to put your underpants on over your head).

 

Though even on those, whether or not there are subtitles, and whether they last the whole programme through even if there are some, is a crapshoot.....

Signature:-
Please do not say ‘you’ in your posting and imagine you are talking to any employees of Now. Generally, we are all customers like yourself, who can’t help with billing or other queries that only Now can answer 😞
Anonymous User
Not applicable

Yep I said my current TALKTALK box, which is YouView as you said, does not support  NOWTV. Basically the £4 a month TALKTALK are charging me so that I can access NOWTV through my YOUVIEW box tantamounts to fraud.

 

After waiting to be connected to someone at TALKTALK today for 50 minutes,  the person on the other end could not understand what I was saying about not having access to subtitles. I can only surmise that the help desk has not been given a script to follow about this?!?

 

Tomorrow I am going to try and find, on the respective websites, how to send official complaints.  I say try because so far I can only find complaint links for specific issues.

 

I am also going to look at possible alternatives for TALKTALK and NOWTV.  I struggle with my hearing and have come to rely on subtitles.  A function I can NOT do without.  Although I love NOTV having no adverts.

RoyB
Legend

@Anonymous User 

 

If your TalkTalk box doesn’t support NowTV, what are you watching it on?

Signature:-
Please do not say ‘you’ in your posting and imagine you are talking to any employees of Now. Generally, we are all customers like yourself, who can’t help with billing or other queries that only Now can answer 😞
Craig_82
Scholar 2

I too need subtitles and I have noticed all shows on Fox TV (The walking dead and NCIS) do not have any.  The same  goes for sci-fi.

 

However sky witness does, and Blue Bloods Season 11 episode 5 did not have it last night and still again now (previous seasons and episodes do), I wouldn't watch it other wise. 

 

Anyway, sick of spending 40 mins on chatz when the issue is their end and not mine to get subtitles added in/work.

 

So email complaint sent instead, this is the reply: 

 

 

Thanks for getting back to us and letting us know that you are not able to get subtitles for Blue Bloods Season 11 Episode :5 (Spilling Secrets). 

I would like to inform you that we know subtitles are an important part of the TV experience for many of our members, and we’ve worked hard to increase the amount of subtitles across the NOW membership and devices.

NOW Entertainment Membership – 100s of on demand shows have subtitles available, and all new shows added will come with subtitles, where available. We’ll be adding subtitles to more shows on the NOW Entertainment Memberships back catalogue soon too.

For now only selected on demand shows have subtitles available – but we're adding more every day. If you see an S symbol in the show information, then subtitles are available.

I would like to inform you that at the moment there are no subtitles available for Blue Bloods Season 11 Episode :3 & 5. For remaining Episode (1,2 &4) subtitles are available with us. 

I would also like to inform you that the shows or movie which are available on our website has rights(License) which we get directly from the original broadcasters. and subtitles are provided from the original broadcasters and we can't add subtitles for any content from our end. 

As informed before we are working to get subtitles for major content available with us at the moment.  

Here is the link of our website for more information on subtitles : https://help.nowtv.com/article/can-i-watch-now-tv-with-subtitles

Here is the link to check for the on demand shows available with us and which also haves subtitles : https://www.nowtv.com/gb/watch/entertainment/highlights/asset/blue-bloods/iYEQYZDoViN8NdM2KjCpko/iYs...

You can use this link to access content for the NOW Entertainment Membership: https://www.nowtv.com/gb/watch/entertainment/highlights

  

Hope this information helps you well. If you’d like to talk about it with us again, you can respond to this email keeping the subject line the same.

 

Bye for now,

The NOW TV Team

Patthorpe
Advocate

Hi,

 

I just purchased a Now TV stick (£25) and was disappointed that there was no subtitles in the settings menu.

However, after a lot of perseverance I found that if you start watching one of your favourite programs, say Chicago PD ( impossible to follow without subtitles), you then press play on the Now TV controller that comes with the stick. an information panel then comes up on the screen and the subtitles icon is on the far righthand side. Once selected it then works on all the programmes that have subtitles.  To switch it off again, reverse the process.

It is important to wait until the show actually starts, it does not work when they show a trailer for another program.

 

I hope this helps Patrick

Napoli-43
Advocate

Why are there no subtitles for sport programmes?