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Champcar59
Scholar 3

Sky Crime Channel

Anyone else experiencing random picture pixelation on Sky Crime it has only been happening for about 3 or 4 days but it is the only channel affected ?

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8 Replies
Anita58
Advocate

Re: Sky Crime Channel

I am freezing and speech loss

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gavs82008
Legend 5
Legend 5

Re: Sky Crime Channel

@Anita58 

Can you elaborate what device your using to watch Now TV?

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Anita58
Advocate

Re: Sky Crime Channel

Roku
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Anita58
Advocate

Re: Sky Crime Channel

Hi I’m using roku

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gavs82008
Legend 5
Legend 5

Re: Sky Crime Channel

@Anita58 

Have you tried to delete and reinstall the app?

 

You could also try unplugging the device and router for a few minutes. 

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Anita58
Advocate

Re: Sky Crime Channel

Done both every channel is fine except sky crime
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gavs82008
Legend 5
Legend 5

Re: Sky Crime Channel

@Anita58 

Weird! 

 

Another but more extreme suggestion is to put the device back to factory settings.


Perhaps best to report the issue with Now TV via live chat. 
Just make sure to click “chat online” within the green box.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Alternatively you can send an email to customer support, address is in the below picture.

99CF735E-230E-4AEA-8E60-52CA6D2562F8.jpeg

Anita58
Advocate

Re: Sky Crime Channel

Have you tried live chat nobody’s ever home just said try later,it’s took 3 months to have my phone line fixed,thanks anyway

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