cancel
Showing results for 
Search instead for 
Did you mean: 
arrgeebargee
Scholar 3

Re: Price hike at a time when your new content is stagnant?

Screenshot_20190919-200613.png

0 Thanks
Reply
arrgeebargee
Scholar 3

Re: Price hike at a time when your new content is stagnant?

Free or not it's rather dodgy in my eyes. What's wrong with an email OFFERING you a free month and letting you decide whether to accept or not. I wouldn't be happy if it was pushed on me.

 

Dear Now TV - please ignore this and continue pushing the free passes to me. They are most welcome. I am very happy.

 

I suspect the reason I got the free pass is I haven't used Now TV for ages,  and after applying the sports week pass earlier this week they want to encourage me to get Cinema. Great. Don't suppose I can have a free entertainment pass as well. 🙂 Feel free to add it to my account when new season of Walking Dead starts.

0 Thanks
Reply
RoyB Legend 5
Legend 5

Re: Price hike at a time when your new content is stagnant?

@arrgeebargee 

 

That ‘Renews on 19 October 2019’ - would that by any chance be the chargeable fishhook in the Movies Pass bait that NowTV have just given you for ‘free’?


If my posting answered your question, please click ‘Accept Answer’
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
starman73
Expert 2

Re: Price hike at a time when your new content is stagnant?

More mis-information. Read @arrgeebargee post. The email said it was CANCELLED.

arrgeebargee
Scholar 3

Re: Price hike at a time when your new content is stagnant?

Yes, I got the email it was cancelled. And it finishes on 19 Oct. As you stated on other thread probably the promotion, but I didn't pay for it, I got it from PS PLUS.

Re: Price hike at a time when your new content is stagnant?

@arrgeebargee 

Don't lose that email, especially as your NowTV Dashboard shows the pass as renewing October 19th. Keep an eye on that AND your bank account/card statement, just in case. Better safe than sorry.

arrgeebargee
Scholar 3

Re: Price hike at a time when your new content is stagnant?

Given card on account expired in February 2019 and was replaced I reckon I will be OK.

 

Also on full sized chrome it says...

 

Sky Cinema Month Pass
Cancelled
You can keep watching until 19 Oct 2019
You won't be charged for this pass again. We're always adding new movies to our exciting collection - and you can come back anytime.
ukbobboy
Champion 2

Re: Price hike at a time when your new content is stagnant?

@robert1997 @RoyB @starman73 @arrgeebargee 

 

Wow Guys

 

This thread seems to have blown up since yesterday and, from my point of view, with a little bit of revisionist history.

 

Anyway, here's my point of view:-

 

As Robert said, in the recent past Now TV introduced an unpublished policy of starting an Entertainment pass on dormant accounts without warning, but I believe emails were sent to users afterwards telling them that the first month was free. However, those that had not seen the email suddenly found money coming out of their accounts, as they believed, without authority.

 

Now bear in mind that people that had not seen the email included those going through person difficulties, illness, on holiday, the elderly, etc.  

 

So I, along with a good number of others, wrote in protesting about this policy  and how it came as a shock to a lot of people, especially the elderly. Now TV said they were going to turn off this “auto-renew” facility but this seems to be not entirely correct.


This is the first discussion that I took part in:

 

https://community.nowtv.com/t5/Sports/I-didn-t-request-this-service/td-p/451985


At this stage, I believed Now TV had abandoned this unpopular policy but a little later on other customers started to complain about "auto-renew".

 

This is a discussion we had last year:

 

https://community.nowtv.com/t5/Account-Billing/Unsolicited-and-unwanted-14-day-Hayu-trial-applied-to...


Now, I am sure I have taken part is other discussions about this “auto-renew” facility but it would just take too long to find them all, however I can say that this facility which Now TV has in it's arsenal is not something they are going to let go of.

 

OK Guys, if you need anything else then give me a shout.

 

 

UK Bob

 

Re: Price hike at a time when your new content is stagnant?

Thank you for an excellent post @ukbobboy  which only goes to clarify what I term 'dodgy' practices, something I've never come across with other providers. The proper way is to offer the choice via email, not email after reactivating an account/pass.

RoyB Legend 5
Legend 5

Re: Price hike at a time when your new content is stagnant?

@ukbobboy 

 

Nobody could ever accuse NowTV of handling things eptly 😜

 

But neither of the examples you quote quite support the assertion that NowTV resurrects dormant accounts.

 

The first case is the one we had before, the one-off where NowTV resurrected some Passes that customers were entitled to, but had failed to get. None of which autorenewed.

 

Yes, they handled it badly; yes the Passes shouldn’t have been autostarted; yes they should have provided better information about it. But unless anybody enjoying one of these Passes decided to continue it of their own free will, NowTV didn’t gain any revenue by it; they merely fulfilled a past obligation to these customers.

 

Unless you know different?

 

The second case wasn’t a dormant restart either; it was a side offer to a newly requested pass.

Such an offer requires too much vigilance on the part of the customer receiving it for me to be entirely comfortable with it, but this wasn’t the auto-restart of a dormant pass.

 

So I think we are still looking for a real case of this. Keep them coming...,


If my posting answered your question, please click ‘Accept Answer’
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂