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Mmousa
Advocate

Billing

Hi I can't seem to get any help. I have only just noticed that now tv are taking two payments every month! One on the 4th and one on 25th of each month is this correct? Tried viewing my payments bills online but there is nothing to show 🤷‍♀️🤷‍♀️ help needed please

1 Solution
gavs82008
Legend 5
Legend 5

@Mmousa 

£9.99 and £2 is cinema plus boost. 

Either see the reply button just posted.

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

8 Replies
gavs82008
Legend 5
Legend 5

@Mmousa 

What are the payments are they TV memberships or broadband?

FYI that I do not work for NOW, just a NOW customer trying to help
Mmousa
Advocate

Just membership tbh I only purchased it to use netflix

gavs82008
Legend 5
Legend 5

@Mmousa 

You don't need NOW membership to watch Netflix. 

 

How much are the payments coming off?

 

FYI that I do not work for NOW, just a NOW customer trying to help
Mmousa
Advocate

 9.99 25th of month and 11.99 on the 4th of each month 🤷‍♀️ have you any idea which one is for now tv? Then I can file a dispute with my bank and claim back the other one for the last 30 months. I presumed this second one was for netflix but that comes out separately to these two

Mmousa
Advocate

I only noticed because today I have 2 pending for now gb London 2.00 and 9.99 which does add up to the 11.99 🤷‍♀️

gavs82008
Legend 5
Legend 5

@Mmousa 

£9.99 and £2 is cinema plus boost. 

Either see the reply button just posted.

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Mmousa 

Sounds like £9.99 is the entertainment membership and £11.99 is the cinema membership. 

At no point in time NOW has ever billed anyone for Netflix, this is and will always be separate.

 

Head onto live chat to see what staff can do for you. 
Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Mmousa
Advocate

Thank you so much