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Occasional Poster
Posts: 2
Registered: ‎04-12-2016

Error code PL1002

I recently had an issue with my payment but my account is now fully up to date. I have the movie, entertainment and kids passes active on my account but I cannot view any programs or films. When I select a program to watch I get an Error message. Error PL1002
Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Error code PL1002

Hi and welcome to the forum,

 

Sorry to hear you're having problems. In order to help you, can you please provide the following information: -

  • Are you an existing or brand new NOW TV subscriber?
  • If you are an existing subscriber, when did you start having issues?
  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • Who is your ISP (Internet Service Provider)?
  • Are you running any form of VPN (Virtual Private Network)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 2
Registered: ‎04-12-2016

Re: Error code PL1002

Hello! Thank you for getting back to me.

I am an existing NOW TV user. My username is roseyleeee.


My ISP is EE. The box I have is the Black EE TV box. I have no VPNS running.

I have just downloaded and been able to play movies through the NOW TV app on my phone which is a Samsung s5.

I've done a factory reset on the box which has meant I can now access I player, youtube and live TV but I am still unable to use the NOW TV app on my tv. My TV is not a smart TV it is a 1st gen Samsung HDTV.

I have tried switching off my router and turning it back on again but it still coming up with error PL-1002.

Is there any more information I can provide you with that may help?
Occasional Poster
Posts: 2
Registered: ‎20-03-2017

Err code pl-1002

I signed up to now tv and pay now for 2 packages and I still can't watch anything comes up with the same err code every time.
Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Err code pl-1002

Hi and welcome to the forum @Elle95,

 

Sorry to hear you're having problems. First things first: -

  • Are you an existing or brand new NOW TV subscriber?
  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!


Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Highlighted
Occasional Poster
Posts: 2
Registered: ‎20-03-2017

Re: Err code pl-1002

Hi I am a new to now tv and it's through my ee tv box