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Mentor

missing films

I am missing The Lion King on my NOW TV  it doesn't show on my LG TV but does on my phone, does anyone know why please

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6 Replies
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NOW TV Team
NOW TV Team

Re: missing films

Hi,

 

Can I please ask for your LG TV model?

 

We know these 2 films dont seem to work on all the LG TV, we are checking with NOW TV team about this.

 

Thank you

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Mentor

Re: missing films

I am not sure of the model, its few years old.

 

I just know there are a lot of shows and movies missing

 

Many thanks look forward to hearing what the problem is

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Expert 2

Re: missing films

@Cb1 you can find your model number by going to settings>advanced settings>about this TV.

 

Failing that, it will be written on the back with the serial number.

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NOW TV Team
NOW TV Team

Re: missing films

Hi 

 

We understand there are some LG TV has issue on playing our content. We are hoping to identify the models and look into it deeper.

 

The LG TV model is important info for this investigation.

 

Thank you.

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Mentor

Re: missing films

model 42LN578V

Thank you 

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NOW TV Team
NOW TV Team

Re: missing films

Hi 

 

I am checking with the tech team about the TV model. hopefully we can find out more about this issue.

 

Thank you.

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