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Seaniepie
Advocate

Unable to stream on AppleTV or MacBook

I’ve been trying to watch anything on NowTV using both my AppleTV and my MacBook Pro. Since you updated the app It won’t stream at all. I can eventually log in. Both say I’m subscribed. I can go through the library ok. But if I try to play/watch anything I just get the spinning circle then it eventually throws me back to the library page again. On the mac it totally freezes up. Can I get a refund?

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gavs82008
Legend 5
Legend 5

Re: Unable to stream on AppleTV or MacBook

@Seaniepie 

Have a nosy at this link for troubleshooting.

https://help.nowtv.com/article/something-went-wrong-error-on-now-player

As for any sort of refund, you’ll have to contact NOW staff directly. Which can be done via live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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