cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Terrible picture quality

I've just signed up to nowtv this week and the picture quality I am getting is so bad it's hardly watchable. I'm using the nowtv player on a mac laptop. I have no problems with streaming anything else such as netflix or amazon. Any ideas what might be causing this?

Labels (1)
0 Thanks
Reply
4 Replies
gavs82008
Legend 5
Legend 5

Re: Terrible picture quality

@Anonymous User 

Do you happen to have a Roku Stick or a Samsung/LG TV? 

 

Have you downloaded the Now TV player?

 

https://help.nowtv.com/article/watching-now-tv-on-a-mac

 

Worth trying the troubleshooting link at the bottom in the link.

FYI that I do not work for NOW, just a NOW customer trying to help
0 Thanks
Reply
Anonymous User
Not applicable

Re: Terrible picture quality

I don't have either of those but I am using the nowtv player, hence the terrible picture quality that I'm getting.

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Terrible picture quality

@Anonymous User 

 

Did you try the trouble shooting from that link? 

 

See below. 

https://help.nowtv.com/article/something-went-wrong-error-on-now-tv-player

FYI that I do not work for NOW, just a NOW customer trying to help
0 Thanks
Reply
Anonymous User
Not applicable

Re: Terrible picture quality

I did, but that isn't the problem I'm getting. I can get a picture and stream but the quality of it is all pixelated and unwatchable. My internet is fine, I can stream elsewhere and have no issues.

0 Thanks
Reply