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Maverick1j
Newbie

Swansea Leeds stream broken

The stream for the 2nd half of the Swansea Leeds game was pixellated and unwatchable. Given that the main reason I have a £40 monthly pass is that I'm a Leeds fan I'm quite ###### off about it, but there is nowhere on the Now website to effectively complain.

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Maverick1j 

There are many ways to complain about it. Annoyingly it is about finding it!

Live chat is what you want.

Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/feedback-complaints

Or
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Davies185
Advocate

@Maverick1j 

It was exactly the same for my household.  So frustrating.  I've tried doing an online chat but the system jyst goes round and round then just takes you back to the home page.  I'm slowly losing my mind 🙈

gavs82008
Legend 5
Legend 5

@Davies185 

Did you try either method in my post?

Clear your browser cookies and data or try another browser altogether.

FYI that I do not work for NOW, just a NOW customer trying to help