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11232111
Advocate

Subtitles Not Keeping Up with Dialogue

Watching Game of Thrones on a MacBook, the subtitles are unable to keep up with the dialogue - if there are two sentences spoken quickly the second sentence doesn't appear? Any way of resolving this, or is it just NowTV not being that good of a streaming service? 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@11232111 

To have any chance of resolving this you need to report with staff directly.

By live chat which is accessed by clicking “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or by emailing support. See below picturefor the email address.

IMG_0325.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help