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Simon1887
Newbie

Sound cutting out.

Does anyone else have the problem with the sound cutting out then coming back on. Only really notice it on kids tv so far but a bit frustrating.

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10 Replies
LiamShort
Advocate

Re: Sound cutting out.

I'm currently attempting to watch the walking dead but the sound keeps cutting out too and when I rewind it to see if works and its still the same sometimes worse. 

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Ncrw
Advocate

Re: Sound cutting out.

I get this too occasionally....but in The Walking Dead it seems to be much worse. Whole chunks of dialogue cut in and out so making me really frustrated from missing a lot of information.

I've tried rewinding, fast-forwarding, rebooting the box and also unplugging for a while. None of it works. May have to try the hard Reset option which will be a PITA.

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LiamShort
Advocate

Re: Sound cutting out.

Yeah well luckily I don't have to pay for it yet and it's made me not even want the streaming service so once my trial runs out its goodbye now tv
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NOW TV Team Rachel-bk
NOW TV Team

Re: Sound cutting out.

Hi

 

Thanks for flagging this.  Are you able to confirm which episodes and at what time does the sound drop so we can investigate further for you. 

Many Thanks 

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NOW TV Team Rachel-bk
NOW TV Team

Re: Sound cutting out.

Hi

 Thanks for flagging this.  Are you able to confirm which episodes and at what time does the sound drop so we can investigate further for you. 

Many Thanks 

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NOW TV Team Rachel-bk
NOW TV Team

Re: Sound cutting out.

Hi

 Thanks for flagging this.  Are you able to confirm which episodes and at what time does the sound drop so we can investigate further for you. 

Many Thanks 

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LiamShort
Advocate

Re: Sound cutting out.

Series 8 episode 7 I think it was that was the worst and I'm sorry but I cannot give any more episodes but majority of series 8 was terrible and I refuse to pay £7.99 or whatever it is a month just to find out what episodes don't work as my free trial has ran out.
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Ncrw
Advocate

Re: Sound cutting out.

Yes, the worst frustration of missing dialogue was during The Walking Dead in series 8  throughout most of (possibly) Ep 7 as mentioned by someone else.

I've moved on past it now and can't remember exactly, but I missed a lot of plot from whichever episode it was. However, I am carrying on hoping that Series 9 won't do the same at an important point.

Maybe I should keep a note of any future missing sound/dialogue events to report it here?

 

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KatyNerd
Newbie

Re: Sound cutting out.

I've also had this issue, spent 1h20 on the live chat with two different people and was told I'd be transferred to higher up. 

My issue is mainly on my now tv stick, I was told to reset everything and download updates. 

I think it's a content issue that Now TV really need to sort. I think a lot of people are hacked off with it 

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