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Anonymous User
Not applicable

Not working - documentaries, nature, history.

When trying to view any content from these channels I get:


Oops something went wrong

Unable to complete purchase on this device, please go to to choose a product or offer.


I am using a Roku streaming stick+ 4K and have entertainment and movie subscriptions. 
I’ve tried signing out of my NowTv account on the roku and back in again.


Any ideas?

NOW Team Member
NOW Team Member

Hi all,


Apart from Apple TV, please try to log out and log back on your device.


This will refresh your right to view.


Thank you.

Anonymous User
Not applicable

Whatever the issue was it’s now been fixed. Working on roku and iPad.