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Emmaloued
Mentor

Man Utd vrs Liverpool game postponed

I've paid for a day pass earlier to watch the Man utd & Liverpool game (£12.99 inc boost) since the game was postponed I would like a refund or voucher reissued to watch it when it comes back on. 

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gavs82008
Legend 5
Legend 5

Re: Man Utd vrs Liverpool game postponed

@Emmaloued 

Have you activated the membership? 
If not then you can use the day membership for when the game does get shown.

 

Check this thread for multiple ways to get in touch. The thread is growing so you’ll have to look through it for each page.

 

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Paid-for-MUFC-VS-LFC/td-p/559316/jump...

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gavs82008
Legend 5
Legend 5

Re: Man Utd vrs Liverpool game postponed

@Emmaloued 

Have you activated the membership? 
If not then you can use the day membership for when the game does get shown.

 

Check this thread for multiple ways to get in touch. The thread is growing so you’ll have to look through it for each page.

 

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Paid-for-MUFC-VS-LFC/td-p/559316/jump...

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Emmaloued
Mentor

Re: Man Utd vrs Liverpool game postponed

Yes I did activate the pass as I thought it was going ahead but later on they said it was to be postponed 

gavs82008
Legend 5
Legend 5

Re: Man Utd vrs Liverpool game postponed

@Emmaloued 

Ah right, then best to get in touch with NOW staff.

Be aware that they are swamped because of the match being postponed and understandably many others like you requesting a refund.


Honestly look through the thread and you’ll see a link for live chat. Also you’ll see an email address for customer support if you can’t get through to live chat.

Emmaloued
Mentor

Re: Man Utd vrs Liverpool game postponed

Thanks for your help, I've just emailed them now and hoping for a response 🤞🏻 @gavs82008 

Markeb
Advocate

Re: Man Utd vrs Liverpool game postponed

I purchased a day pass for the Liverpool v it's match only for it to be postponed, how do I get a refund/pass for the rematch?

 

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james197296
Advocate

Re: Man Utd vrs Liverpool game postponed

Following. I too purchased a day pass to watch the Man Utd Vs Liverpool match and would like a refund or a credit for when the match is re-scheduled.

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gavs82008
Legend 5
Legend 5

Re: Man Utd vrs Liverpool game postponed

@james197296 @Markeb 

Use the link in my post above thread. That’ll take you to another thread, look through it all as it has grown bigger, you’ll see ways to get in touch with NOW