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Fizzban
Mentor

Is Doctor Sleep available? When I search for it it doesn’t show

I could watch it live when it’s on, but I can’t find it when I search for it. 

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5 Replies
schnapps
Legend 5
Legend 5

Re: Is Doctor Sleep available? When I search for it it doesn’t show

Hi @Fizzban

 

Not all movies showing live are on NOW Demand.

 

This movie was on demand previously and I am guessing it's now been removed (unless it's buried somewhere in one of the categories folders which I couldn't find).

 

Perhaps @Izzie-T of the NowTV Team can check?

 

Otherwise it's on live again tonight.

 

Screenshot_20210514-161329.png

schnapps
Legend 5
Legend 5

Re: Is Doctor Sleep available? When I search for it it doesn’t show

Hi @Izzie-T 

 

Can you check on your spreadsheet if this movie is still available on Demand or not ?

 

Thanks.

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Saint1976
Elite 2

Re: Is Doctor Sleep available? When I search for it it doesn’t show

@schnapps @Fizzban Doctor Sleep is showing on all my devices. See screenshot below when logged into the community.

 

Screenshot_20210516-171137.jpg

schnapps
Legend 5
Legend 5

Re: Is Doctor Sleep available? When I search for it it doesn’t show

Hi @Saint1976 

 

Thanks for the heads up, this movie must have been added after the first couple of posts by me and @Fizzban after the 14th of May 2021, where i checked all the film categories On Demand (including Horror).

 

Or perhaps my tag to the NOW Content Team had some impact on the 14th ?

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Izzie-T
NOW TV Team
NOW TV Team

Re: Is Doctor Sleep available? When I search for it it doesn’t show

HI @schnapps  & All,

 

I can search and watch Doctor Sleep. please confirm if you have done the basic troubleshoot for unplug device/uninstall app, clear all history on device, smart TV & app. 

 

As sometimes tech devices can be funny, please do let me know the device type if it really does not work.

 

Thank you for your message.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

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