Curse of Oak island s10e20 missing from app.

[Zeenery]

Hi I am looking at my Now TV app on my Amazon Fire TV and Oak island s10e20 is just absent. I have watch the whole season and it shows that s10e21 will be available next week but E20 is just not there.

😱

Can anyone help?

Does anyone else have this problem?

[Becsy36]

Any update, seems abit ridiculous that episode 21 was uploaded at 10:01pm straight after airing but yet we’re still waiting on episode 20, getting fed up now, 8 days and still not resolved, as mentioned previously this happened last year, come on Now tv please sort this, patience wearing thin!

[gavs82008]

@Becsy36 

Replying to their post won’t mean that they will get a notification of yours and your question. You must tag them in for a response.

[kidpyramid]

@ContentTeam this has still not been resolved? Can you please provide an update as there are a lot of us who really want to see the episode. Thanks very much.

[Zeenery]

This is getting silly. This is the only thing I watch on Now TV. If they are going to be useless I will cancel my subscription and watch it on a USA app over a proxy server. 

[Becsy36]

@ContentTeam this episode was aired 10th may, were now on the 21st, still no update, interestingly though it seems the episode can be downloaded by sky users, so I don’t understand why Now Tv customers do not have it available, 

All we’re being told is ‘it’s being investigated’ we’ve heard nothing and it’s increasingly frustrating! 

[Bond_007]

@ContentTeam 

Series 10 Episode 22, Starry Knights, is also not showing as “available next Wednesday”. Please ensure this is available for Wednesday 24th May 2023 22:00 to avoid a repeat of the same problem which is still yet unresolved for Series 10 Episode 20.

Please provide an update on the missing Series 10 Episode 20. For reference this should have been available on Wednesday 10th May 2023 22:00. At this point "we're working on it" is not an update.

I think I speak for everyone in this thread when I say we'd like to understand what the problem is - (technical, licensing issue, something else?) - what's being done about it - and what's being done to prevent the problem again in the future. Especially given a very similar thing happened last year as well - please check my old posts for reference.

Your Twitter team is also not providing transparent updates to people.

At this point I can only assume the issue is of a financial nature.

Next steps will be raising a complaint and requesting refunds backdated to January which is when the Season started.

Please escalate.

[Isherwood]

@ContentTeam 22 airs today, 20 still not available and we have had no updates.  Please update us on this, I share all the sentiments here, this is not good enough for loyal paying customers.

my request…

1) update us as to the problem 

2) update us as to how long we will have to wait for a solution

3) apologise for the terrible delay in response

4) don’t reply to this message with something like… “ We have passed this on to our team who are still working on this, we appreciate your patience and hope you understand sometimes these complex issues can take longer to resolve…”

today please 🙂

[Zeenery]

I've heard that this week, Gary finds the letter 'H' which has so far been
absent from his life. Meanwhile Craig's voice breaks.

[Isherwood]

exactly the kind of mindless entertainment that I need!

[Westy2112]

Gary finds a stone which is similar in shape to a Kangaroo, so the the team head off on another carbon - fuelled trip to Australasia and discover the knights Templar owned a budget - priced hotel in Melbourne. 

[ScarletMac]

Interesting that, because I had a right old moan at them yesterday about this via the 'Live Chat', and got pretty much that exact same response!    Bloody useless bunch as far as I'm concerned.   It's not rocket science @ContentTeam  please just give us something to work with rather than simply ignoring us.  We are paying for a service that we are not getting here. We should at the very least be entitled to a bit of common courtesy here surely?  

[Zeenery]

****UPDATE**** 

Where is S10E22. 

Just gone to watch it. It's not there. Has anyone else had this.

On the verge of cancellation of my subscription. 

[ScarletMac]

Yep - same for me first it was episode 20 missing, & now 22 is a no-show, and 'surprise surprise'  still no response or explanation from the @ContentTeam either,

[Becsy36]

Looking at the now help twitter feed its a build issue,  this was the latest response ………

our team have found the problem with episode 20 and are trying to rebuild it now. We expect episode 22 to be uploaded today. We will also escalate your concerns to our team today again.

[Isherwood]

I bet they sort it before the end of Monday, because it will be 19 days from the first complaint meaning it can’t be raised as a complaint to Ofcom…. At least we know that Now TV are more concerned about a regulator than they are about their customers…

[Leighton]

So I've just gone to catch and the entire listing of season 10 is missing. Am in going nuts or is it there somewhere?** just found it, episode 20 and 22 still missing** 🤷🏻‍♂️

[schnapps · Accepted solution]

The missing episodes in question seems to be there now.