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Black screen

I have been watching Now TV for about a year or more. all of a sudden the screen is black but I can hear the programme.

I have deleted the app and reinstalled it.

I use Amazon Fire stick

Please help as there are programmes I really want to watch plus Im paying for nothing right now.

Thank you 

2 Replies
Legend 5
Legend 5


There was an update to my Amazon fire sticks today. Have you ensured the system is fully updated?

FYI that I do not work for NOW, just a NOW customer trying to help

I have the same problem and stick is fully updated and so it app !!