I had this problem but it’s working again now. I didn’t do anything different to what I had done when it first happened, just unplugged the Xbox for a few weeks and when I came back to it it was working. There isn’t much info about this error online so if all fails I would just uninstall the app and try again in a few weeks and keep doing that until it works like it did for me.
hi, replying to error messages tried to watch football game all i got was error messages wether this will help any one out there ,I have now tv on my computer I did a scan found 3 malware on now tv deleted them ,because I did not get any response from the now tv help line I might get rid of it of from my computer.
@Anonymous User wrote:
I need help. My now tv app on my Xbox one is saying ‘ sorry there was an error in the player’ it’s been saying that for the last couple of months now!
Sign out of the app @Anonymous User then delete, then install, then sign back in 🙂 Let me know how it goes please.
I have also had this issue. I brought the Xbox yesterday and downloaded NowTV this afternoon and got the sky cinema pass and every film I try to watch it says “sorry, there was an error in the player”. This is becoming rather trusting. What do I need to do? Is there another NowTV player I need to install???