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Mentor

Somethings not right

Just purchased an XBox One S - unable to watch NowTV. Keeps coming up with 'Somethings not right' message.

 

  • Wireless network via BT Home hub
  • Network speed 25mbs+ and Netflix fine on XBox
  • Deleted and reinstalled app numerous times
  • Have cleared the cache
  • Not on XBox preview programme  

Tried most of the previous solutions for this reported problem, but nothing working as yet. Any other suggestions?

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8 Replies
Legend 5
Legend 5

Re: Somethings not right

@Bythemarina I recommend seeing what live chat say 🙂

 

http://help.nowtv.com/article/Oops-something-went-wrong-Xbox

 

Click the link and then the green contact us button at the bottom. On the following page, select "live chat". Best on a PC/Mac. 🙂

 

 

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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NOW TV Team (Retired)

Re: Somethings not right

Hi @Bythemarina

 

Thanks for getting in touch with us. I'm really sorry to hear that you've been having issues with the Xbox One S.

 

Would you be able to confirm the following?

 

- Are you connected to a sound system or sound bar?

- Are you running the Low Power Mode?

 

Please let us know and we'll look into this further.

 

Thanks

 

Rob

NOW TV Team

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Mentor

Re: Somethings not right

Not connected to a sound bar, but am running in low power mode.

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Mentor

Re: Somethings not right

I'm having the exact same issue if that's any help, just moved from the original Xbox One to Xbox One S and same error, had been working great/no issues with my original console. 

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NOW TV Team (Retired)

Re: Somethings not right

Hi @Bythemarina

 

Could you try turning off low power mode and see if that makes any difference ?

 

Thanks

Andy

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Mentor

Re: Somethings not right

Tuned off low power mode and now seems ok.

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Newbie

Re: Somethings not right

I'm having this trouble with my xbox one, have 'instant-on' setting applied, 25mbps+, no sound bar yet still says something's not right?? any suggestions

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NOW TV Team (Retired)

Re: Somethings not right

Do you have the Xbox One Preview Dashboard installed @SH14 ?

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