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Audrey4
Newbie

PS4 App - Bad Quality on some shows

 

The last month I have had bad quality on the now tv app on the PS4. Not all shows in fact only two!! Big little lies and now euphoria. It’s not my internet connection I can view other shows it’s just them two. 

 

I don’t see point in paying when I can’t see it! The quality is too bad to watch. 

 

Any ideas??

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RoyB Legend 5
Legend 5

Re: PS4 App - Bad Quality on some shows

Hi @Audrey4 

 

Can you posts some screen shots of good and bad programmes, so we can see what you are seeing?


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Coolings
Newbie

Re: PS4 App - Bad Quality on some shows

you are not alone on this the quality of some of the newer movies like aquaman, fantastic beasts crimes of Grindelwald, Holmes & Watson, Spiderman into the spiderverse.

These all remain at steam quality 90 and never move however if I go to watch say gravity, skyscraper,batman Vs superman,2012 they all have a steam quality of 3185 or more.

So what causeing this for the PS4 pro did they change file formats or something as it is CLEARLY not my internet.

 

I also checked euphoria like poster had and it is doing the same thing stream quality 90 and never moves.

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Noeleym
Newbie

Re: PS4 App - Bad Quality on some shows

Having the very same problem! Very frustrating, it seems anything that's any way new has a terrible stream quality while older shows and movies are perfect. Has anyone heard back from sky/nowtv or are they totally ignoring this problem??

 

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Rebecca228
Advocate

Re: PS4 App - Bad Quality on some shows

I reached out to NowTV support about this in mid August. They said they were aware of an issue with poor/low stream quality on the PS4 NowTV app. They also said they would update via email when the issue was resolved - that was 2 months and still no update, nor has the issue been resolved.....

Eddie31
Newbie

Re: PS4 App - Bad Quality on some shows

Hi, I’m having the exact same issue, did u get this resolved.

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