Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

How do I press play after fast forwarding programme using ps4 controller?

Programmes play from beginning only using ps4, if I pause or rewind, I then cannot press the play button on the screen using the X on my ps4 controller, can anyone explain what I could do?

Thank you.


@Anonymous User 

It looks like we fellow customers don’t know, and I can’t find anything in the Help 😢

The following link, which leads you to direct contact with Now, is for when the Community can’t help, and the Help can’t help:-

From here, you can contact Now via Live Chat.

Avoid ‘Get Help Quickly’ when you come to this screen, though. This leads to the Nowbot, an AI bot that might well assist you in navigating the Help; but as you have reached this state of affairs, you have already gone well beyond that, and all the Nowbot can bring you is frustration.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.