17-06-2016 23:03
17-06-2016 23:11
@Anonymous User
Welcome to the forum.
Have a word with Live Chat, and if you explain what's happened they should be able to sort something out for you as a courtesy.
To reach live chat go to the following help page
http://help.nowtv.com/contact-us/Managing-Devices
and click the Start Live Chat button.