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Anonymous User
Not applicable
‎08-12-2017 8:39

Error Code 3

I have downloaded the NOW-Tv app and ever since I have downloaded it, I seem to be getting an error code three. I do not have the box, I have the app. On Xbox one. I have reinstalled the app several times, rebooted both Xbox and router, changed DNS and IP settings to the gateway an agent told me (which just gave me an error code 4)

I have contacted NOWTV about it, but it has been a week and I still have no answer or any form of contact from them after talking with them on live-chat.

Any help would be thankful.
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23 Replies
Anonymous User
Not applicable
‎22-04-2018 17:38

Same problem. Worked fine last night and now it won’t work
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Anonymous User
Not applicable
‎12-04-2018 22:34

Hello, this problem is still ongoing. Can’t put it any other way. It’s a pain and really ruins this service (that cost a fair bit). Is there any more updates and not just excuses for interference to hdmi cables? Seems it’s more of a problem at your end. It would have to be a coincidence for so many people to have exactly the same set up on there Xbox ones in order to get this error code 3. Any update would be good. A fix would be better. Many thanks.
Anonymous User
Not applicable
‎15-04-2018 7:20

In response to Anonymous User

Same Issue here, first time i have tried using Now TV on my XBox One S.

The app loads and even takes me through to select the program, but when opening the program is gives me Error Code 3

Setup is:

XBox One S -->  HDMI > Onkyo receiver > Samsung Smart TV

 

Unacceptable seeing how long these posts go back and how little seems to have been done

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Anonymous User
Not applicable
‎28-03-2018 15:48

I don't think that's true, it was working fine on the exact same setup until about three weeks ago when service became intermittent, and is now completely disrupted. Every other app on the xbox is working fine, so can't be the technical issues you're quoting, or otherwise we'd be having problems elsewhere. I've uninstalled, reinstalled, cleared my cache, changed my dns etc, I've even changed my physical/technical setup to check if what you're saying is true, and it's still not working. This really needs to get sorted, it's not acceptable for paying subscribers.
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Anonymous User
Not applicable
‎09-03-2018 15:17

What I have found out is it seems to be something to do with wired/wireless connection.
My Xbox was wired connection to the internet, I connected to the internet wirelessly and now I do not get the error code 👍
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Anonymous User
Not applicable
‎20-01-2018 21:24

Any updates on this issue, I have same problem except it will let me watch half a film then go off showing error.code 3 I cam sometimes come out and go back to the film and continue watching, other times it will freeze and stay like that all day, really frustrating now!!!!
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Anonymous User
Not applicable
‎12-02-2018 16:30

In response to Anonymous User

@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User

 

Hello! 


Ive had a chat with the tech teams and this is what they've said about Error 3-

 

It means that TV connected to the console is not HDCP compliant or the console lost the secure connection over HDMI.

 

If that happens mid-stream, it is probably because the TV was switched off and the console lost the secure connection.

Other reasons can be caused by AV receivers, soundbars etc. that sit between the console and the TV.”

 

Hope this helps!

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Anonymous User
Not applicable
‎06-01-2018 20:42

Any possibility of an update on this before the walking dead runs out of time for me to watch it?
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Anonymous User
Not applicable
‎01-01-2018 22:24

Xbox one x. Ethernet connection to a sky internet fiber sub. HDMI 2 connection to an LG 60UH850. 4K and HDR turned on.
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Anonymous User
Not applicable
‎02-01-2018 9:09

In response to Anonymous User

@Anonymous User @Anonymous User  thank you!

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Anonymous User
Not applicable
‎15-01-2018 21:55

In response to Anonymous User

did you find a solution for the error code 3 as mine has gone down as well now?

 

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Anonymous User
Not applicable
‎27-12-2017 24:23

Anyone had any luck fixing the xbox one error code 3 issue, getting me down now great timing.

 

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whereverigo88
Scholar
‎28-12-2017 2:33

In response to Anonymous User

Seeing as NowTV hasn't bothered to respond (it being Christmas is no excuse) it seems the message is spend your money elsewhere. Great customer service.

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Anonymous User
Not applicable
‎28-12-2017 9:46

In response to whereverigo88

@whereverigo88 @Anonymous User @Anonymous User

 

Hi all, apologies Ive just seen this thread now. I have flagged it to our XBox dev team and they're investigating. Ill post any updates here. 

Anonymous User
Not applicable
‎28-12-2017 13:51

In response to Anonymous User

@whereverigo88 @Kat71 @Tash89 

 

Hello, can you please let me know what your set up is? I.e. what tv, cables, any extras like sound bars etc? 


Thanks!

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Anonymous User
Not applicable
‎15-01-2018 22:03

In response to Anonymous User

are you able to help?

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Anonymous User
Not applicable
‎28-12-2017 20:12

In response to Anonymous User

For me its wireless internet, with Xbox to TV type set-up. nothing special. issue now been on going since 20th December, so i more or less am just letting the sub run til it runs out (mid-jan) and moving on.

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Anonymous User
Not applicable
‎28-12-2017 9:46

In response to whereverigo88

@whereverigo88 @Anonymous User @Anonymous User

 

Hi all, apologies Ive just seen this thread now. I have flagged it to our XBox dev team and they're investigating. Ill post any updates here. 

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Anonymous User
Not applicable
‎24-12-2017 14:46

I have same issue on Xbox One for movies. tried reinstalling about a hundred times, YouTube app works so it is definatly not an issue with my internet.

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Anonymous User
Not applicable
‎09-12-2017 19:05

It looks like it's a problem with the Xbox app itself. I've been using Now TV on a LG OLED TV for a few days now and it works perfectly. Same with a PS4 Pro. Works great. Xbox app will open but whenever I try to pay anything I get this message:

 

Something’s not right.
Give it a moment, or check newt.com/status for updates.
 
Error code: 3
 
So I'm wondering if it's a prolem with Microsoft/Xbox/their code...
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