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Anonymous User
Not applicable

App keeps stopping

For the last couple of weeks my ps4 app keeps stopping. I'm only able to watch 1 episode of a time, every time I choose to watch the next it keeps freezing and going back to the main screen after displaying error pl-0.
Ive deleted and re-installed the app twice and i'm still getting the same error.

1 REPLY 1
Anonymous User
Not applicable


@Anonymous User wrote:

For the last couple of weeks my ps4 app keeps stopping. I'm only able to watch 1 episode of a time, every time I choose to watch the next it keeps freezing and going back to the main screen after displaying error pl-0.
Ive deleted and re-installed the app twice and i'm still getting the same error.


@Anonymous User

 

Hi

 

Welcome to the forum

 

Could you try the following troubleshooting steps

 

1. Set up a wired connection:

On your PlayStation 4, go to Settings, followed by Network. Pick Setup Internet Connection, and choose LAN Cable. Next, select Easy and then Test connection to finish.

2. Uninstalling and reinstalling the NOW TV app:

Start by deleting the NOW TV app

  • On the main menu, go to TV/Video and find the NOW TV App.
  • Press Options on your DualShock 4 (Controller) and select Delete.

Next, erase the app data

  • Go to Settings, and then System Storage Management.
  • Select Application Saved Data, and choose Saved Data from System Storage.
  • Highlight NOW TV, then select Options on your DualShock 4 (Controller), followed by Delete.

Lastly, re-install the app

  • Go back to TV/Video, find the NOW TV app and press X to reinstall it.

Thanks