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tilley50
Advocate

Help setting up account

I am trying to set up my black now tv box, I have entered all the details to set up an accountand it came back stating error.  I didnt enter a code all I put in was my name, address, email, password and bank details, what have I done wrong

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12 Replies
PhilStation
Expert

Re: Help setting up account

What error message is the box displaying?

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tilley50
Advocate

Re: Help setting up account

It just says sorry there has been an issue with your sign up.  I put in my wrong card details first of all so I tried to set up another account with my correct card

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tilley50
Advocate

Re: Help setting up account

Sorry the solution is not solved, I am stuck 

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schnapps Legend 5
Legend 5

Re: Help setting up account

@PhilStation

 

Just to say that I think your aviator photo of Brian the dog is cool.Smiley Happy

 

Guessing like me you are a Family Guy fan, I think Brian and Stewie make a good double act.

 

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schnapps Legend 5
Legend 5

Re: Help setting up account


@tilley50 wrote:

It just says sorry there has been an issue with your sign up.  I put in my wrong card details first of all so I tried to set up another account with my correct card


@tilley50

 

Quick question when you updated your card details, did you still use the same username & password ?

 

You could also try power the box down at the mains, give it a minute then power the box back on again. 

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tilley50
Advocate

Re: Help setting up account

I used a different user name but used the same password.  Can I cancel all the details I have used and start again

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schnapps Legend 5
Legend 5

Re: Help setting up account

@tilley50

 

If you did change your NowTV username and password when you added the correct credit/debit card details to your NowTV account.

 

Then you will have to do a hard factory reset on the back of the box (see link page below) and when the box does it's initial setup make sure your input the new username & password to the box when asked in the setup screen menu.

 

http://help.nowtv.com/article/Hard-Reset-NOW-TV-Box

 

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tilley50
Advocate

Re: Help setting up account

Itried setting up an account without the black box connected to the tv is there where I have gone wrong. Should I try again with the box connected to the tv

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tilley50
Advocate

Re: Help setting up account

Ok will try this in a little while and will let you know if I am successful

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